Kanchan Kaundal
Himachal Pradesh
Summary
Customer-focused Cabin Crew Member with experience in providing world-class service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication. Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards. Previous roles have resulted in improved customer loyalty and recognition for exceptional performance from team leaders.
Overview
18
18
years of professional experience
Work History
Cabin Crew Member
Air India Limited
09.2017 - 09.2024
- Ensured safety and comfort of customers onboard aircraft.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Received positive feedback from passengers regarding attentive service.
Soft Skills Instructor
ITFT College
01.2014 - 10.2015
- Trained students of Aviation,Hospitality and Travel Management on Soft Skills,Grooming and Interview Skills.
Medical Receptionist
Suket Hospital
06.2006 - 07.2008
- Worked in Radiology Department as a Receptionist,later held the position of Floor Manager.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Responsible for maintaining in-patient records and computer operations.
Education
Master of Arts - Tourism Management
IGNOU
Delhi03-2015
Diploma - Aviation, Hospitality And Travel Management
Frankfinn Institute
Chandigarh, India08-2009
Diploma - Pharmacy
Govt.Polytechnic College
Kandaghat, India07-2005
Skills
- Positive Attitude
- Effective Communication Skills
- Great Team Player
- Good Time Manager
- Adaptive
Accomplishments
- Second position in High School
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Advanced (C1)
C1
Interests
Love to interact with people
Love to learn and explore new culture
Fond of Cooking
Timeline
Cabin Crew Member
Air India Limited
09.2017 - 09.2024
Soft Skills Instructor
ITFT College
01.2014 - 10.2015
Medical Receptionist
Suket Hospital
06.2006 - 07.2008
Master of Arts - Tourism Management
IGNOU
Diploma - Aviation, Hospitality And Travel Management
Frankfinn Institute
Diploma - Pharmacy
Govt.Polytechnic College
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