Kanchan Khadse
Mumbai
Summary
Customer Service Engineer - MRI
GE Healthcare Pvt Ltd Mumbai, India
• Primary Service support for MRI systems.
• Secondary Support for ULS.
• Handling breakdowns, updates calls and safety checks and closer of calls and maintaining Uptime of systems.
• Routine maintenance, calibration, Quality Checks of the systems.
• Machine demonstrations and first level application to user.
• Achieving systems under Remote service through RSVP connectivity.
• Helium Filling, Coldhead Replacement, HFM work.
• Installation activities, Preventive maintenance & on time system diagnostics & troubleshooting.
• Selling of spare part Replacement.
• Dealing with Service partners for outsourced business, OEM Manufactures, Spare Parts and requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Wipro GE Healthcare
Mumbai
11.2016 - Current
Energetic Field Customer Service Specialist Engineer with 8.5+ years background performing Healthcare system's repairs, installations and Troubleshooting. Manages operations and lead team to achieve exceptional customer experience operations as a champion. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Education
B.E. - Electrical Engineering
Pune
01.2016
H.S.C -
Maharashtra
01.2012
S.S.C. -
Maharashtra
01.2010
Personal Information
Date of birth: 13 May 1994
Location: Jalgaon, MH
Nationality: Indian
Languages
English, Hindi and Marathi
First Language
QUALIFICATION
-2013-16: Bachelor's in Electrical Engineering:
Pune University - Pune
Completed Bachelor's in Electrical Engineering with
Distinction (74.40%)
-2011-12: HSC (12th)- Maharashtra India
Grade: Completed 10th (HSC) with Distinction
(63.17%)
Board: Maharashtra Board of Higher
Education (SSC)
-2010: SSC (10th) Maharasthra India
Grade: Completed 10th (SSC) with Distinction
(92.36%)
Board: Maharashtra Board of Secondary
Education (SSC)
Accomplishment
- Awarded with South Asia CEO Award 2019 for Improve Customer Experience.
- Achieved Mumbai LCT's 100% registered & 96%
Online BB-Connectivity as BB-Champion in 2020. - Achieved Enviromental Health and safety (EHS) best Champion in India award 2023 to build up safety approach in Team.
- Achieved reward for Best Champion in India FE Avatar Program 2023 award for Team Building and development program.
- Achieved India highest online MRI PMS closure 2024 in India award for LCT's 100% MRI under IBS along with 100% connectivity to GE Server.
- Achieved best Field Installation Engineer Award to complete 3T MRI Installation and 1.5T MRI SV upgrade before given Timeline for outstanding customer satisfaction.
Certification
- 2024-03 Advanced 3T MRI Certificate at Tokiyo Japan China (GE
Healthcare) - 2019-03 Advanced 1.5T MRI Certificate at Beijing China (GE
Healthcare) - 2018-04 Proficient MRI Certification Bangalore (GE Healthcare)
Timeline
Customer Service Specialist
Wipro GE Healthcare
11.2016 - Current
B.E. - Electrical Engineering
Pune
H.S.C -
Maharashtra
S.S.C. -
Maharashtra
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