KANCHAN KONER
Summary
Decisive, performance – driven professional with extensive experience in Product Management and Business Process Analysis, specializing in Agile Methodology and Service Delivery within the IT and Retail sectors. Aiming to leverage expertise in product ownership and cross-functional team leadership to drive innovative solutions. MS SQL
Awards
Ascena Innovation of the Year
Best Customer Centricity from Zensar
Profile Summary
Certified Product Owner with over 13 years of diverse experience in Product Management, Business Process Analysis, and Application Development, primarily within the IT and Retail industries, showcasing a robust understanding of product lifecycle management and strategic planning.
Currently serving as a Senior Business Analyst at Aptos, functioning effectively as a Product Owner, responsible for defining product roadmaps, managing digital initiatives, and ensuring alignment between business objectives and technical deliverables.
Progressed through various roles, from Business Analyst to Senior Business Analyst/Product Owner, acquiring a wealth of knowledge in stakeholder management, requirement gathering, backlog prioritization, while honing skills in Agile methodologies and project management.
Achieved significant enhancements in product performance and operational efficiency by implementing strategic initiatives and fostering collaboration among cross-functional teams, resulting in improved product delivery timelines.
Showcased exceptional leadership capabilities, effectively guiding teams through complex project landscapes, ensuring that all deliverables meet quality standards and align with stakeholder expectations.
Possesses in-depth knowledge of Warehouse Management Systems (WMS) and Supply Chain Management, enabling the ability to identify opportunities for process improvements and implement innovative solutions that drive business success.
Recently spearheaded a project that resulted in an 75% increase in customer satisfaction scores by enhancing user experience through the development of a new CRM application, showcasing a commitment to delivering value to end-users.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Aptos Retail
11.2023 - Current
- Strategic Product Portfolio Management: Spearheaded the formulation and execution of digital strategies to effectively manage and optimize the product portfolio, ensuring seamless alignment with overarching business goals and evolving market demands
- Product Roadmap Innovation: Drove the evolution of the product roadmap by leading the launch of new products and refining existing offerings, guided by comprehensive market analysis and customer insights
- Customer-Centric Product Development: Leveraged customer feedback to influence and steer the development of new products and improvements, ensuring all enhancements were in sync with user needs and market expectations
- Measurable Success Tracking: Defined and established clear, measurable success criteria for product initiatives, crafting key performance indicators (KPIs) to monitor and evaluate progress over time
- Workflow Optimization & Process Enhancement: Streamlined operational efficiency by identifying process improvement opportunities, redesigning use cases, and creating new components to enhance team productivity and functionality
- Cross-functional leadership & Client Collaboration: Facilitated seamless collaboration between clients and internal teams, acting as the key point of contact to ensure clear communication of goals, adherence to deadlines, and delivery of high-quality outcomes.
Principal Consultant
Infosys
02.2023 - 11.2023
- Functional Analysis and Enhancement: Executed a comprehensive evaluation of the existing WMS package for a Middle East-based grocery chain, driving enhancements to current functionalities and architecting new features for integration in future product releases
- Presales Documentation: Authored critical presales documentation, supporting the sales process and client interactions with detailed and persuasive content
- Project/Program Management: Directed complex projects and programs across various domains for a leading retail conglomerate in the Middle East, strategically managing stakeholder relationships and orchestrating cross-functional teams to navigate and resolve interdependencies
- Stakeholder Engagement: Managed stakeholder relations and facilitated collaboration among diverse project teams to efficiently address and resolve cross-functional challenges
- Documentation Development: Synthesized and organized data to create essential documentation, including Product Requirements, Capability Building, Epics, User Stories, and Change Requests, leveraging JIRA and Confluence for accurate tracking and communication.
Product Manager
Zensar
11.2020 - 01.2023
- Requirement Gathering and Planning: Facilitated requirement gathering, backlog prioritization, sprint planning, and release planning, while preparing essential product artifacts to guide development efforts
- Requirement Decomposition: Decomposed requirements into actionable user stories, Epics, and Capabilities, ensuring comprehensive coverage and proper documentation in JIRA and Confluence
- Stakeholder Management: Managed stakeholder relationships effectively, ensuring alignment and collaboration throughout the project lifecycle
- Legacy System Restructuring: Played a pivotal role in the complete overhaul of a legacy WMS solution for a leading US-based fashion and lifestyle retailer, driving transformative changes to enhance system performance and functionality.
Business Analyst
Ascena Global Innovation Center
09.2018 - 10.2020
- Project Leadership: Played a pivotal role in leading a major project to enhance customer experience by designing and implementing an Appointment Scheduler application for various styling services across Ascena brand stores
- Customer Experience Enhancement: Spearheaded the development and deployment of an Appointment Scheduler application, improving customer experience across multiple stores within the Ascena brand
- System Implementation: Executed the implementation of JDA WFM (v2018.2) across all Ascena stores in the USA and Canada, leveraging the JDA Workforce Management System to streamline operations and improve workforce efficiency.
Asst. Manager
Lifestyle International
05.2016 - 08.2018
- Requirement Gathering & Documentation: Collected and documented business needs and requirements, and prepare Business Requirement Documents (BRD) and Functional Specification Documents (FSD)
- GAP Analysis: Evaluated current systems and processes to identify discrepancies and areas for improvement
- Stakeholder & Vendor Management: Managed relationships with stakeholders and vendors, ensuring alignment with project goals and resolving any conflicts
- Business Process Enhancements & Customizations: Led enhancements and customizations using Oracle Warehouse Management System (ORWMS) v12 and Supply Chain Portal to improve business processes.
Business Analyst
Kewill India
04.2015 - 04.2016
Programmer Analyst
Cognizant
05.2013 - 03.2015
Management Trainee
Landmark Group Dubai
05.2011 - 04.2013
Education
Master - Transportation and Logistics Mgmt
Indian Institute of Social Welfare & Business Management
2011
B. Tech - Civil
Kalinga Institute of Technology & Science
2006
Skills
- Core
- Competencies
- IT Planning & Leadership
- Product Roadmap & Governance
- Product Lifecycle Management
- Agile & Scrum Methodology
- Sprint & Release Planning
- Product Prototyping & GAP Analysis
- User Journey Design & UAT
- Warehouse Management System
- SCM/ Retail / Logistics
- Client / Stakeholder Management
- Cross-functional Team Leadership
- Technical Skills
- JIRA
- Confluence
- 3PL
- Visio
- WMS
Certification
Scaled Agile Framework (SAFe)
Certified Product Owner/Product Manager
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Senior Business Analyst
Aptos Retail
11.2023 - Current
Principal Consultant
Infosys
02.2023 - 11.2023
Product Manager
Zensar
11.2020 - 01.2023
Business Analyst
Ascena Global Innovation Center
09.2018 - 10.2020
Asst. Manager
Lifestyle International
05.2016 - 08.2018
Business Analyst
Kewill India
04.2015 - 04.2016
Programmer Analyst
Cognizant
05.2013 - 03.2015
Management Trainee
Landmark Group Dubai
05.2011 - 04.2013
Master - Transportation and Logistics Mgmt
Indian Institute of Social Welfare & Business Management
B. Tech - Civil
Kalinga Institute of Technology & Science
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