KANCHAN LALWANI
114/205 Shipra path mansrower jaipur
Summary
Detail-oriented Quality Inspection Manager with proven strengths in compliance auditing and issue resolution. Experienced in resolving queries and providing solutions. implementing effective solutions to enhance customer satisfaction. Work on the sales task.
Overview
6
6
years of professional experience
Work History
Quality Inspection Manager
interactive manpower solution
jaipur
03.2024 - 07.2024
- Inspected US properties regularly to identify deficiencies and schedule repairs.
- complete assignment on daily basis data
- contract base project
Customer Care Representative
Teleperformance
jaipur
08.2018 - 06.2019
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Resolved customer complaints by following company protocols effectively.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Education
Master of Commerce - Master of Commerce
Rajasthan University
Bapu Nagar07-2019
Skills
- Quality control
- Compliance auditing
- Issue resolution
- Customer relationship management
- Sales executive
- US property inspection and preservation
- Sales executive
- Work on the customer satisfaction task
- Work on Big Billion Days in the Flipkart process
- Took 150 calls on season days Provide Resolution and information with quality score
Languages
English
First Language
Hindi
Advanced (C1)
C1
Accomplishments
- Work on Big Billion Days, Flipkart process
- customer satisfaction rate with Quality score
- Quality inspection project done
Timeline
Quality Inspection Manager
interactive manpower solution
03.2024 - 07.2024
Customer Care Representative
Teleperformance
08.2018 - 06.2019
Master of Commerce - Master of Commerce
Rajasthan University