Kanchan Lata Yadav
Pune
Summary
Dynamic sales professional with a proven track record at Mind Loop Solutions, excelling in market development and client relations. Expert in crafting sales strategies that boost revenue and foster long-term partnerships. Adept at leveraging CRM software and delivering exceptional customer service, resulting in significant repeat business.
Overview
4
4
years of professional experience
Work History
Senior Sales Associate
Mind Loop Solutions
Pune
09.2024 - Current
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Identified customer needs by asking questions and advising on the best solutions.
- Managed and retained existing client accounts.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Managed daily operations of a team of sales associates.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Sales Executive
Shriii Tracking Solution
Remote
07.2023 - 08.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Java Developer
WovV Technologies
Remote
10.2021 - 06.2023
- I have worked on API Development and other projects using Rest API's JSON, XML, and Batch files for different brands.
- Used Spring in Java rules, Fetch and Multi-fetch calls, CRUD worked operation.
- Implemented RESTful APIs using Spring and Hibernate, ensuring efficient data exchange between different systems.
- Optimized API performance through caching, data compression, and request/response optimizations.
- Trained new employees in API, File convertor, and CRUD operations and helped them solve their errors.
Customer Care Executive
Concentrix(Contract)
Remote
02.2021 - 09.2021
- Coordinated timely responses to online customer communication and researched complex issues
- Evaluated interactions between associates and customers to assess personnel performance
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Offered free products or services to pacify irate or unsatisfied customers.
- Maintained up-to-date knowledge of product lines, pricing plans, and warranties.
Education
Computer Science Engineering -
Neotech Institute of Technology
Vadodara, Gujarat06-2021
Skills
- Sales and market development
- Business Networking
- Lead generation
- Product Promotions
- Client Development
- Service promotions
- Sales expertise
- Employee Guidance
- Report Generation
- Client Relations
- Sales strategy development
- CRM Software
- Customer Relationship Management (CRM)
- Market research
- Communication skills
- Problem-solving
- Employee development
- Java
Accomplishments
- Participated in various technical events conducted in various colleges.
- Sports: Kabaddi and Handball
Disclaimer
I hereby declare that the above particulars of facts and information state are true, correct, and complete to the best of my belief and knowledge.
Timeline
Senior Sales Associate
Mind Loop Solutions
09.2024 - Current
Sales Executive
Shriii Tracking Solution
07.2023 - 08.2024
Java Developer
WovV Technologies
10.2021 - 06.2023
Customer Care Executive
Concentrix(Contract)
02.2021 - 09.2021
Computer Science Engineering -
Neotech Institute of Technology
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