KANCHAN MAROTHIYA
Mumbai
Summary
Strategic-thinking finance professional with more than 7 years of experience in a start-up (SME sector). Both a big picture and curious thinker, with a passion for producing insightful analysis with a performance history of generating insightful recommendations. An effective communicator and team builder with forward planning and strategic thinking skills.
Overview
7
7
years of professional experience
Work History
Customer Due Diligence
Teleperformance PVT LTD
08.2023 - Current
- Reviewing of Identity verification (IDV) and Right to remain (RTR) documents provided by the user according to regulatory requirement of 'Know Your
- Customer’ (KYC)Verifying all aspects of Customer Identification Program (CIP) or Customer Due
- Diligence guidelines in accordance with Know your customer (KYC) periodic review
- Performed extensive due diligence investigation on entities/individuals using public and private sources in order to validate information which include both
- Business outreach and client outreach
- Performed Enhanced Due Diligence on High-risk clients as per the Global KYC policy
- World check screening on all associated parties for Adverse media, PEP
- Sanction Connect, Money laundering and terrorist financing
- Escalation to AML officer as and whenever required for approval or further assistance for High-risk cases
- Checking and reviewing of SOF/SOW documents in accordance to the transactions with initial and actual purpose of account match
- Reviewed all the KYC related Documents, Escalation templates from
- Compliance, AML advisory, Screening package prior to moving the profile to next stage
- Detecting and reporting suspicious activity including the predicate offenses to money laundering and terrorist financing
- Identifying and analyzing of alerts generated by the monitoring system in order to identify potentially suspicious activity
- Escalating red flags and potential risks to the escalation team
- Identifying Data anomalies and red flags for money laundering, Terrorist financing, Fraud, Sanctions violations and escalate for second level review.
- Reviewing, Strategic-thinking finance professional experience in a start-up (SME sector)
- Both a big picture and curious thinker, with a passion for producing insightful analysis with a performance history of generating insightful recommendations
- An effective communicator and team builder with forward planning and strategic thinking skills.
- Conducted investigations and enhanced due diligence reviews of various customer types and industries.
Customer Service Representative
Hapag Lloyd AG
03.2021 - 08.2023
- Answering the inbound calls on toll free service of the compony resolving the quries of the ccustomers
- Analysis the data and report to management
- Customer centric
- Onboarding new client on company’s portal, handle Project like chatbot
- Providing demo to clients twice in week
- KYC verification
- Verifying KYC documents an onboarding on the portal, transaction monitoring
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Research and identify new business opportunities, build, and maintain the relationships with existing clients
- Onboarding new customer in system and verify KYC documents
- Posting invoices and Bill of exchange
- Generating the reports and analysis it
- Providing demo to clients twice in week
- MIS preparation and publishing to Top level managements.
Operations Executive
OFA FIINFRA
08.2018 - 02.2021
- Monitor and identify high risk transitions within the business portfolio
- Verifying KYC documents an onboarding on the portal, transaction monitoring
- Research and identify new business opportunities, build, and maintain the relationships with existing clients
- Observe customer transactions to identify fraudulent activity such as account take over ,fraud ,theft
- Identify fraudulent transaction and cancel them from further processing Interact withe customer to validate information and to confirm or cancel authorization
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
- Interacting with clients and handling their queries related to the data Cams
- Karvy, Franklin, Sundaram
- Preparing the reconciliation statement
- Research and development on data accuracies
- Customer centric
- Verifying and completing customer’s application with KYC/ IDV documents and examining medical reports for any inconsistency
- Strategizing the weekly and monthly targets.
- Helping IFAs (Independent
- Financial Advisor) in generating and analyzing various reports
- MIS preparation and publishing to Top level managements.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
Senior officer
ICICI Bank Ltd
08.2017 - 07.2018
- KYC verification and Onboarding new customers in system
- Preparing reconciliation statements and identify suspicion transaction and report to Authorities
- Handling query related to the NEFT/RTGS
- Monitoring Accounts at banks level
- Revalidation/Cancellation of old DD/PO
- Co-coordinating with branches to close the entries related to the FARG
- Transferring DEAF entries to the RBI with the help of software and Transaction monitoring
- Analyzing client data, documentation, and negative news in order to determine client risk profile as established under the Global KYC
- Completed KYC onboarding for new and pre-existing customer
- Performing Sanctions/PEP screening
Education
IMARTICUS LEARNING Certified Investment Banking Operations -
Bachelor of Commerce -
2015
High School Diploma -
Shankar Narayan College,Maharashtra University
Mumbai, India03.2012
Skills
- Leadership
- Ability to converse effectively
- Meticulous & Efficient Multitasker
- Time and risk management
- Strong research and analysis
- Client management
- Proficient with MS Office
- Typing speed 40 wpm
Accomplishments
- NISM VA- Mutual Fund Distribution
- Asset Management Virtual Experience Program from JP Morgan
Additional Information
- Mumbai, Maharashtra – 401105
Similar Profiles
Anshika Singh RajputAnshika Singh Rajput
Senior Customer Care Executive (Apple Leisure Group) at Teleperformance Pvt LtdSenior Customer Care Executive (Apple Leisure Group) at Teleperformance Pvt Ltd
Binita NagBinita Nag
Customer Service Associate at Teleperformance Pvt LtdCustomer Service Associate at Teleperformance Pvt Ltd
Iram SiddiquiIram Siddiqui
Customer Support Executive at Teleperformance Pvt LtdCustomer Support Executive at Teleperformance Pvt Ltd
Zeenia ZeeniaZeenia Zeenia
Customer Service Representative at Teleperformance Pvt LtdCustomer Service Representative at Teleperformance Pvt Ltd
Priti SharmaPriti Sharma
Senior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private LimitedSenior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private Limited