Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
KANCHAN NELSON FRITCHLEY

KANCHAN NELSON FRITCHLEY

BANGALORE

Summary

Dynamic professional with proven success in customer service and pet care at Paws Home Boarding. Expertise in maintaining safety protocols and building strong client relationships. Recognized for exceptional time management and problem-solving skills, ensuring seamless experiences for pets and owners.

Overview

14
14
years of professional experience
1
1
Certification

Work History

DOG HOME BOARDING

PAWS HOME BOARDING
BENGALURU
03.2021 - Current
  • Developed strong relationships with clients through excellent customer service skills.
  • Kept accurate records of each dog's activities during their stay at the daycare center.
  • Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
  • Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
  • Communicated effectively with dog owners about their pet's day and any notable incidents.
  • Managed check-in and check-out processes, ensuring accurate record-keeping.
  • Administered meals and medications according to owner instructions and schedule.
  • Prepared food to meet needs of animals under care with appropriate meals.

Attaché

MUMBAI AIRPORT LOUNGE SERVICES
MUMBAI
01.2014 - 01.2015
  • Greeted First Class and Business Class Lounge customers with warmth and enthusiasm, delivering positive hospitality experiences from arrival to departure.
  • Stocked and maintained silverware, linens and condiments.
  • Served food promptly, maintaining quality and freshness for optimised customer satisfaction.
  • Performed additional tasks to keep dining room running smoothly.
  • Used exceptional communication and interpersonal skills to handle Lounge queries and complaints professionally.
  • Cleared and reset tables with clean service ware to uphold faultless Lounge standards.

Data Entry Assistant

TEAMLEASE
PUNE
03.2011 - 07.2012
  • Verified source documents to approve validity of data.
  • Prepared, sorted and filed over 7 documents for special projects.

  • Handled and processed large volumes of data daily using exceptional time management skills.

Education

BACHELOR OF COMPUTER APPLICATION - IT

CHANDIGARH UNIVERSITY (ONLINE)
Chandigarh, CH
2024

Diploma of Higher Education - HOSPITALITY & TRAVEL MANAGEMENT, AVIATION

FRANKFINN
PUNE
2013

Skills

  • Attentive and proactive
  • Attentive listening
  • Excellent communication command
  • Customer service
  • Problem solving
  • Time management
  • Pet care
  • Safety protocols

Certification

  • Employee of the Month (Mumbai Lounge).
  • Dangerous goods certified
  • Lufthansa Certified Aviation Security Training
  • Lufthansa Baggage Tracking and Logistics

Languages

Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Timeline

DOG HOME BOARDING

PAWS HOME BOARDING
03.2021 - Current

Attaché

MUMBAI AIRPORT LOUNGE SERVICES
01.2014 - 01.2015

Data Entry Assistant

TEAMLEASE
03.2011 - 07.2012

BACHELOR OF COMPUTER APPLICATION - IT

CHANDIGARH UNIVERSITY (ONLINE)

Diploma of Higher Education - HOSPITALITY & TRAVEL MANAGEMENT, AVIATION

FRANKFINN

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KANCHAN NELSON FRITCHLEY