Summary
Overview
Work History
Education
Skills
Timeline
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Kanchan Prajapati

Mumbai

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Evenza Pvt.Ltd Mumbai,India
Mulund
11.2023 - 04.2024
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Valuenable Pvt .Ltd
Mumbai
03.2023 - 10.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Associate

Pace Setters Business Solutions Private Limited
Mumbai
08.2021 - 03.2023
  • Processed documentation and troubleshot discrepancies via Social Media Platforms to build client rapport.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Kept work area neat, clean, and well-stocked at all times.
  • Consulted with customers regarding needs and addressed concerns.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.

Inbound Call Center Agent

Mihir infinite services Pvt. Ltd.
Thane
01.2021 - 08.2021
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Followed up with customers to ensure their satisfaction with the resolution of their inquiries.
  • Verified customer accounts using various methods such as Username and Security Questions.

Education

GRADUATION

Bunts Sangha's S.M.Shetty College
Powai
07-2021

HSC.

Bright High School And Jr College
BHANDUP
02.2018

SSC

Guru Nanak English High School & Junior College
Bhandup
07.2016

Skills

  • Customer Support
  • Inbound and Outbound Calling
  • Multitasking and Prioritization
  • Data Entry
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Verbal Communication
  • Employee Management

Timeline

Customer Service Representative

Evenza Pvt.Ltd Mumbai,India
11.2023 - 04.2024

Customer Service Representative

Valuenable Pvt .Ltd
03.2023 - 10.2023

Customer Service Associate

Pace Setters Business Solutions Private Limited
08.2021 - 03.2023

Inbound Call Center Agent

Mihir infinite services Pvt. Ltd.
01.2021 - 08.2021

GRADUATION

Bunts Sangha's S.M.Shetty College

HSC.

Bright High School And Jr College

SSC

Guru Nanak English High School & Junior College

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Kanchan Prajapati