Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Kanchan Rawat

AR Specialist
Delhi
Kanchan Rawat

Summary

Proven track record in enhancing cash flow and reducing past dues as a Management Trainee (AR Specialist) at Genpact India Private Limited. Excelled in customer relations and process improvements, achieving significant targets in AR collections. Skilled in data interpretation and fostering strong client relationships, demonstrating a positive attitude and decision-making skill.

To reach at the pinnacle of success through achieving organizational goals by utilizing my academic and professional background, in spirit of teamwork and co-operation.

  • Overall 4.5 years of organizational experience in the area of B2B Collections and Credit Control Management for EMEA and APAC region clients.
  • To analyze the Credit Risk for the Payments from Debtors. Also, Negotiate payment plans and settlements with debtors, including fixing terms and conditions.
  • Experience in Handling B2B Customers in notifying for payments and interacting for their purchase activities, and promptly replying to client questions and concerns received via voicemail or email communication.

Overview

5
years of professional experience

Work History

Genpact India Private Limited

Management Trainee (AR Specialist)
05.2023 - Current

Job overview

  • Manage Order to Cash related to collections and dispute management, implement & enforce strategy using SAP T-codes.
  • Obtain and achieve monthly, quarterly, and annual cash flow targets (DSO, past overdue, and bad debts expense) for EMEA and APAC regions.
  • Ensure timely collections from customers, i.e. Distributor Partners and Direct customers (End users).
  • Do a detailed assessment and review of accounts receivable, and update the payment forecast.
  • Initiate and lead payment follow-up with customers via emails, calls, and tools to ensure the achievement of monthly and quarterly collection targets.
  • Collaborate and engage with internal stakeholders, i.e. Business Units, Project Managers, Sales leaders, and Customer Care for timely collections from end customers.
  • Collaborate with business units, sales, and cross functions to resolve accounts receivables disputes with customers on top priority.
  • SPOC from credit and collection support to business perspective. Lead and organize necessary calls/meetings to achieve collections goals for the month and quarter ends.
  • Work closely with the credit risk review and ensure timely credit risk review for new and existing customers in line with SOPs.
  • Review credit limits of existing customers and take appropriate actions to reduce and mitigate the credit risk, if any.
  • Initiate and lead business process improvement initiative relating to credit and collection of the region to improve effectiveness and efficiency.
  • Support the Credit Collection Manager to meet targets, including Days Sales Outstanding (DSO), and improve cash flow and reduce past overdue.
  • Build and maintain reputation with business and sales leaders for the sub-region.

Webhelp India Private Limited

AR Collection Specialist
11.2022 - 04.2023

Job overview

  • Successfully managed a high-volume AR portfolio while maintaining a strong focus on customer satisfaction and timely collections.
  • Developed customized reports for management to track key performance indicators related to AR collections.
  • Supported cash application team by providing accurate remittance information, enabling prompt posting of payments to appropriate accounts.
  • Established strong professional relationships with clients, ensuring open lines of communication for invoice inquiries and payment negotiations.
  • Assessing the ageing status of the UK, South Africa (SA), and Indian clients through analyzing the Debtor Ageing Report.
  • Payment processing for the payments received in respective banks. Communicate with the client and proactively seek timely payment confirmation to reconcile the payments, to reduce the overdue.
  • TDS adjustment for Indian client payments while processing the payments.
  • Reporting the Accruals and Aging to evaluate further with Finance Heads and seeking feedback on the same on a weekly basis.

BSR & CO. LLP (Entity of KPMG)

Analyst
03.2021 - 08.2022

Job overview

  • Responsible for reviewing and analyzing financial records (Trade receivables), procedures, and transactions
  • Follow up regarding payment confirmations from clients over calls and email
  • Systematically collects and provides data in order to develop reports based on the quality monitoring results
  • Direct interaction with clients in closing the audit period smoothly.

Accenture Solutions

Collection Associate
10.2019 - 12.2020

Job overview

  • Monitor accounts to identify outstanding debts.
  • Investigate historical data for each debt and apply payments, updating Payment Status through various payment tools, such as IBAS and Acturis.
  • Contacting clients to ask about their overdue payments over calls and follow-ups on emails.
  • Taking actions to encourage timely debt payments.
  • Processing payments and refunds.
  • Resolve billing and customer credit issues.
  • Update account status records and collection efforts.
  • Report on collection activity and accounts receivable status.

Education

IGNOU
Delhi

Masters of Business Administration from Finance
04.2001

University Overview

CBSE Board
Delhi

XII Standard Completed from Commerce
04.2001

University Overview

CBSE Board
Delhi

X Standard Completed
04.2001

University Overview

Skills

Customer Service

Affiliations

Affiliations
  • Star of Business Award, Accenture FY 2019-20
  • Kudos Performance Award, BSR &Co. LLP FY 2021-22

Timeline

Management Trainee (AR Specialist)
Genpact India Private Limited
05.2023 - Current
AR Collection Specialist
Webhelp India Private Limited
11.2022 - 04.2023
Analyst
BSR & CO. LLP (Entity of KPMG)
03.2021 - 08.2022
Collection Associate
Accenture Solutions
10.2019 - 12.2020
IGNOU
Masters of Business Administration from Finance
04.2001
CBSE Board
XII Standard Completed from Commerce
04.2001
CBSE Board
X Standard Completed
04.2001

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