Self-motivated. skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with bank regulations.
EXPERTISE
Operation Management, Relationship Management, Process Knowledge with KYC, Cross Selling other products, Customer Service, Contest Winners
• Generation of revenues through CASA and Third Party Products.
• Working on various Applications like Finacle, Siebel, DotNet etc and many more banking products
• Cross selling all the products of the Bank such as Life Insurance, Credit cards, General Insurance, Mutual Funds, Loans etc.
• Handle all the HNI customers Credits for various companies’ staff salary accounts with the branch.
• Take care of miscellaneous updation /changes as requested by Account holders.
• Ensure compliance with banking rules, regulations and procedures and adherence to KYC guidelines and clean note policy and ensure outstanding rating in audit.
KEY ACHIEVEMENTS
• Got Customer Appreciation and Awards from AM , RBM & SRRBM on multiple occasions.
• Have qualified multiple contests launched by Kotak Insurance, General Insurance and Kotak Securities.
• Qualified for multiple zonal level contest.
• Got highest rating for consecutive 2 years .
Responsibilities:
• New Customer Acquisition through Life insurance Policy.
• Visits Assign Corporate relationship with HDFC Bank RM
• Target Achievement on Monthly Basis and YTD Goalsheet.
ACHIVEMENTS
• Received certificate of recognition from National Manager- Corporate Salary HDFC Relationship.
• PAN INDIA 5TH Rank in Corporate Salary HDFC Relationship channel.
Responsibilities:
• New Customer Acquisition in CASA.
• Target Achievement on Monthly Basis.
• Customer Service Handling for Branch Walk In Customer.
ACHIVEMENTS
• Received certificate of excellence from head Bancassurance.
• Received certificate of achievement from zonal head.
• Received certificate of achievement from regional head.
Responsibilities:
• New Customer Acquisition in CASA.
• Target Achievement on Monthly Basis.
• Customer Service Handling for Branch Walk In Customer.
COMPUTER SKILLS