Kanchan Srivastava
Bangalore
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
1
1
year of professional experience
Work History
Operations Manager
Capabl. from Elite Techno Groups
Bangalore
02.2021 - 02.2022
- Oversee a team and assess work tasks.
- Continuously assess employee performance.
- Handle both outbound and inbound data while collaborating with the sales team.
- Utilize Sendinblue to design templates in coordination with the marketing team.
- Conduct webinars to produce posters and manage community groups.
- Administer the backend by generating coupon codes, updating the website, adding agents, and enrolling students.
Education
Bachelor of Science - Computer Science
Jayoti Vidyapeeth Women's University
Jaipur07-2016
Diploma - Computer Science
Jayoti Vidyapeeth Women's University
Jaipur09-2013
High School Diploma -
Guru Nanak English School
Varanasi06-2010
Skills
- Employee training
- Webinar coordination
- Template creation
- Team leadership
- Performance evaluation
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Telecom Case Study Feb 2018 to Aug 2018 (Full Time)
- The aim of this project is to forecast customer churn.
- Churn, which refers to the loss of customers to competitors, poses a significant challenge for telecom companies.
- Acquiring a new customer is generally more costly than retaining an existing one, which can be achieved through the use of R with Logistic Regression and SQL.
Organization Directory Framework Jan 2016 to May 2016 (Full Time)
- The ODF system simplifies the management of diverse customer relationship data, ensuring optimal customer satisfaction and the complete realization of sales opportunities.
- Current and precise information is instantly accessible to your marketers, sales representatives, administrators, help desk personnel, planners, and other staff who frequently engage with your customers.
- Consequently, details about customers and prospects are provided from a single, trustworthy source to all authorized users, streamlining the entire customer service process.
- Front End: HTML, JSP; Back End: DB2.
Web Portal Jan 2016 to May 2016 (Full Time)
- The core concept behind this project is to create a website and application with meticulous attention to detail, offering a variety of development services that are both convenient and secure for customers.
- It is deployed in the cloud using IBM Bluemix, which is a cloud platform as a service (PaaS).
- Front End: HTML, Servlet, JSP; Back End: DB2.
Timeline
Operations Manager
Capabl. from Elite Techno Groups
02.2021 - 02.2022
Bachelor of Science - Computer Science
Jayoti Vidyapeeth Women's University
Diploma - Computer Science
Jayoti Vidyapeeth Women's University
High School Diploma -
Guru Nanak English School
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