KANCHAN VERMA
Mohali
Summary
An experienced HR Manager with 10 years of experience in managing human resources for various companies. Proficient in managing HR functions in IT/NON IT including recruitment, on boarding, performance management, ATS & CRM management, benefits administration, payroll, vendor management and nurturing employee relations. Demonstrated expertise in developing and implementing HR policies and procedures, training and development programs, and HR technology systems. Skilled in managing and leading a team of HR professionals to deliver effective HR solutions and support to the organisation
Overview
18
18
years of professional experience
Work History
HR - General Manager
Copenhagen Hospitality Pvt. Ltd. (La Pino'z Pizza)
02.2025 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Create hiring plans for front-of-the-house and back-of-the-house staff
- Promote open roles using online and print job ads and Screen, interview and evaluate candidates, Prepare job offers and employment contracts
- Calculate payroll considering overtime, holidays and evening shifts.
- Plan attractive compensation and benefits packages to increase retention
- Oversee employee attendance and working schedules including breaks, overtime and paid time off
- Ensure our restaurant staff complies with health and safety regulations in the hospitality industry
- Collaborating with compensation practices to remain competitive in the job market to attract and retain high talent maintaining 60% to 70% benchmark
- Undertaking performance appraisal for managers and other work levels
HR Generalist Head of Operations
SoftelliGenZ pvt. ltd.
07.2022 - 01.2025
- Develop and implement HR strategies and policies to attract, retain, and develop top talent.
- Manage full-cycle recruitment process including job postings, sourcing, interviewing, and selection.
- Conduct on-boarding and orientation for new hires to ensure smooth integration into the company.
- Develop and implement performance management programs to improve employee productivity and engagement.
- Administer benefits programs including health insurance, welcome kits and leave policies.
- Handle employee relations issues and provide guidance and support to employees and managers.
- Manage HR technology systems including HRIS, payroll systems, and performance management software.
- Coordinated in employee life cycle mainly confirmation and appraisal.
HR Specialist
Savanta UK
03.2022 - 07.2022
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Senior HR Recruiter
WhiteCrow Research (UK, APAC, EMEA)
02.2014 - 12.2020
- Company Overview: WhiteCrow Research (Colvill Banks) are experts in executive search, business intelligence and recruitment process outsourcing (RPO), helping corporate recruitment teams and executive search firms around the globe to track, map and engage the best talent for senior management, professional and technical posts.
- WhiteCrow Research (Colvill Banks) are experts in executive search, business intelligence and recruitment process outsourcing (RPO), helping corporate recruitment teams and executive search firms around the globe to track, map and engage the best talent for senior management, professional and technical posts.
Senior Quality Analyst
EClerx (Comcast USA)
01.2011 - 10.2013
- Assisted with recruitment and selection process, including job postings, resume screening and interviewing.
- Coordinated onboarding and orientation for new hires.
- Administered benefits programs including health insurance, welcome kits and leave policies.
- Conducted employee training and development programs.
- Handled employee relations issues and provided guidance and support to employees and managers.
- Maintained HR records and documentation in compliance with federal and state regulations.
- Co-coordinating with the client and collaborating with practice leaders and stakeholders for new requirement and relay them to the team.
- Regularly communicated progress updates to business stakeholders and generated ad hoc reports on recruitment status to ensure transparency and alignment throughout the hiring process.
- Utilised a strategic blend of job boards such as Naukri portal, LinkedIn, and referrals to efficiently source and screen candidates, ensuring a wide talent pool and high-quality matches.
- Conduct sourcing of passive candidates and responsible for targeted sourcing and assessing talent, based on past successes and future business objectives.
- Conducted meticulous analysis of client requirements to ensure precise alignment with specified criteria and expectations.
- Cultivated a comprehensive understanding of client companies, including their industries, work culture, and environment.
- Established robust relationships with hiring managers and stakeholders to thoroughly evaluate job requirements and pinpoint the ideal talent.
- Responsible for research and analysis of recruiting market trends, understanding implications and recommending solutions.
- Monitor, guide and do knowledge transfer to all new additions to the team.
- Mentored new team members, providing guidance and knowledge transfer.
- Adept in Compensation/Salary negotiation and locking up candidates within the client's budget.
Business Analyst
TT Consultant
12.2009 - 05.2010
- Company Overview: Deals in high quality Intellectual Property & Innovation Support Services to corporate, attorneys, law firms, research institutes and universities along with patent prosecution and litigation searches, patent licensing and infringement analysis, portfolio ranking and competitor bench marking, R&D search support activities. Invalidation Searches, Freedom To Operate Searches.
- Deals in high quality Intellectual Property & Innovation Support Services to corporate, attorneys, law firms, research institutes and universities along with patent prosecution and litigation searches, patent licensing and infringement analysis, portfolio ranking and competitor bench marking, R&D search support activities. Invalidation Searches, Freedom To Operate Searches.
Customer Care Executive
UCIL Kall Desk
01.2007 - 12.2009
- On-call troubleshooting of video and internet services of leading digital cable and internet providers (worked for all the leading providers based in US).
- Back end troubleshooting of video and internet services.
- Audit all the resolved cases of troubleshooting services provided to the customers.
- To pitch our clients about our innovative and automated solutions, through a variety of in-house developed IP tools that help companies to increase their efficiency and reduce costs involved in patent prosecution and litigation matters.
- Patent and Trademark filling applications in USPTO Unites States.
- Appointment setting with corporate lawyers, Attorneys, Counsel, IP Manager around USA, Canada, Asia Pacific jurisdiction.
- Attending various fares and events to gain more insights of the industry.
Education
MBA - Human Resources
Punjab University
05-2017
Bachelor of Mass Communications - Journalism and Mass comm.
Himachal Pradesh University
01.2010
Skills
- IT & NON IT Recruitment Specialist
- HR Strategy Development & Implementation
- Recruitment And Selection
- Performance Management
- Benefits Administration - HRIS
- Employee Relations - HR Technology Systems
- Grievance & Dissatisfaction
- Company Policy Management
- Exit Interviews
- Confidentiality
- Employment Law
- Communication And Interpersonal Skills
- ATS & CRM Management
Websites
Languages
English
Hindi
Punjabi
Personal Information
- Date of Birth: 05/31/87
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Software
BambooHR
ZOHO
GreytHR
EzaangoHR
Stealth
Timeline
HR - General Manager
Copenhagen Hospitality Pvt. Ltd. (La Pino'z Pizza)
02.2025 - Current
HR Generalist Head of Operations
SoftelliGenZ pvt. ltd.
07.2022 - 01.2025
HR Specialist
Savanta UK
03.2022 - 07.2022
Senior HR Recruiter
WhiteCrow Research (UK, APAC, EMEA)
02.2014 - 12.2020
Senior Quality Analyst
EClerx (Comcast USA)
01.2011 - 10.2013
Business Analyst
TT Consultant
12.2009 - 05.2010
Customer Care Executive
UCIL Kall Desk
01.2007 - 12.2009
MBA - Human Resources
Punjab University
Bachelor of Mass Communications - Journalism and Mass comm.
Himachal Pradesh University
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