Summary
Overview
Work History
Skills
Accomplishments
Academic Qualification
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

KANCHAN YADAV

Pune

Summary

An experienced and well maintained professional having ample amount of knowledge in banking sector and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company’s policies and make better decisions in the favour of the company.

Exceptional organizational, oral/written communication, interpersonal, analytical, and problem resolution. Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.

Overview

11
11
years of professional experience

Work History

Senior Manager

HDFC BANK LTD
PUNE
04.2024 - Current
  • Developed and implemented strategies to ensure efficient coordination of activities.
  • Coordinated with multiple departments to ensure timely completion of projects.
  • Established communication protocols between teams and departments.
  • Ensured accuracy of data entered into the project management system.
  • Implemented new procedures to optimize efficiency and productivity.
  • Prepared presentations about the outcomes of various projects.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Manager

AXIS BANK LTD
PUNE
02.2021 - 04.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Supervised daily operations within the department ensuring accuracy and efficiency.
  • Scheduled meetings with staff members to discuss current projects or initiatives.
  • Documented processes and procedures related to departmental operations and activities.

Deputy Manager

Kotak Mahindra Bank Ltd
12.2016 - 02.2021
  • SA CA & NRI account servicing.
  • Compliance
  • Monitoring NPS Ensures high levels of customer service orientation and application of bank policy
  • Plans and conducts special sales initiatives and events for prospective and existing clients
  • Coordinates with other group companies to provide seamless access to other products
  • Maintains complete relationship record for assigned customer accounts
  • Tracks customer complaints/queries and turnaround times for customer satisfaction.

Asst. Manager

ICICI Bank Ltd
03.2013 - 12.2016
  • Handling end to end Banking Operations
  • NRI services
  • SA and CA account servicing
  • Handled portfolio of managed privilege customers
  • Complete Audit Handling
  • Compliance
  • Monitoring NPS Ensures high levels of customer service orientation and application of bank policy
  • Cross sells existing bank products to customers
  • Informs customers of new products or product enhancements to further expand the banking relationship
  • Plans and conducts special sales initiatives and events for prospective and existing clients
  • Coordinates with other group companies to provide seamless access to other products
  • Maintains complete relationship record for assigned customer accounts
  • Tracks customer complaints/queries and turnaround times for customer satisfaction.

Skills

  • Advance Skills in MS Office applications, MS Excel, Word, PPT etc
  • Oral/written communication
  • Interpersonal
  • Analytical
  • Problem resolution
  • Banking solutions
  • Vault operations
  • Forex services
  • NRI customer's services
  • Banking Operations
  • NRI services
  • Audit Handling
  • Compliance
  • Customer service orientation
  • Customer complaint handling
  • Turnaround times
  • Data Entry
  • Project Management
  • Information Collection
  • Database Management
  • Document Management
  • Regulatory Compliance

Accomplishments

  • Dare Qualifier- Kotak Mahindra Bank (Annual Li Contest)
  • Scored 99% marks in Accountancy
  • Captain of School Scout & Guide Team
  • Winner of Laxmi Mujumdar Award – Scout & Guide

Academic Qualification

  • Post Graduate in Banking & Finance from IFBIT- Pune 2012
  • B.com from St. Mira's College for Girl's (Pune University) in 2010.
  • HSC from Maharashtra State Board in 2007.
  • SSC from Maharashtra State Board in 2005.
  • IRDA Certified
  • AMFI Certified

Personal Information

  • Date of Birth: 10/04/89
  • Nationality: Indian
  • Marital Status: Separated

Languages

  • English
  • Hindi
  • Marathi

Hobbies and Interests

  • Music
  • Reading Novels

Timeline

Senior Manager

HDFC BANK LTD
04.2024 - Current

Manager

AXIS BANK LTD
02.2021 - 04.2023

Deputy Manager

Kotak Mahindra Bank Ltd
12.2016 - 02.2021

Asst. Manager

ICICI Bank Ltd
03.2013 - 12.2016

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KANCHAN YADAV