KANCHANA DEVI RANGARAJ

Roles & Responsibilities

* Assisted in employee recruitment, hiring, interview processes and package negotiations

Managed payroll processing activities including time tracking, benefits administration and compensation calculations.

* Created and maintained personnel records of every employee in accordance with legal requirements.

* • Drafted offer letters for new joinees in line with company policy and procedure.

Coordinated employee recognition programs that foster positive morale within the organization.

• • Conducted performance reviews for all employees on a quarterly basis.

Have set targets to every department and included their performance onto their performance review

* Prepared monthly reports on staffing metrics such as headcounts, turnover rates.

* Hired employees and processed hiring-related paperwork. Prepared or maintained employment records using human resources management system software.

Have worked with various job portals for talent hunt and sourcing of high quality cadets

* Searched for qualified job candidates using computer databases, media advertisements or employee referrals.

Responsibilities

• Maintained accurate records of all sales activities and results.
• Provided exceptional customer service throughout the entire sales process.
• Built relationships with key clients through regular contact.
• Identified customer needs and developed customized solutions.
• Implemented promotional campaigns to boost sales volume.
• Analyzed customer feedback to improve product offerings.
• Generated leads through networking, cold calls, and email campaigns.
• Collaborated with other departments to ensure customer satisfaction throughout the process.
• Contacted current and potential clients to promote products and services.
• Used cold calling and networking to sell products and services.
• Developed business cases for new products or services to present to senior management.
• Trained and mentored junior sales representatives and team members.
• Prepared and submitted sales reports and expense reports on a regular and timely basis.
• Ensured compliance with sales policies, practices, and legal requirements.
• Utilized CRM software to manage customer interactions and sales processes efficiently.
• Reviewed and analyzed sales performance against plans to determine effectiveness.
• Resolved customer complaints regarding sales and service.
• Enhanced sales volume through skilled support to both new and inactive customers.

Skill

• Set goals: Set sales goals for their assigned section or category.
• Develop strategies: Create strategies to promote sales and achieve goals.
• Meet targets: Meet sales targets on a daily, weekly, and monthly basis.

Customer service skills.

• Greet customers: Welcome customers to the store, and assist them in finding the right products.
• Provide information about products, such as pricing.
• Respond to feedback: Respond to customer complaints and feedback in a timely manner.

Achievements

1. my sales have been 90,000 lacs in 8 months.

2. On the Tanishq Phoenix Mall web page, I will be getting good customer service feedback from Google reviews.

Responsibilities

• Customer service: Greet customers, answer questions, and provide personalized advice.
• Product knowledge: Stay up-to-date on beauty trends, product launches, and ingredients.
• Product demonstrations: Show customers how to use products, including makeup application, and skincare.
• Sales: Promote and sell products, and meet sales goals.
• Inventory management: Restock shelves, track sales, and monitor stock levels.
• Training: Participate in training programs to improve product knowledge and customer service skills.
• Store presentation: Maintain an organized workspace, and ensure products are displayed attractively.

Skill

• Maintained an up-to-date knowledge of all beauty products available for sale.
• Assisted in opening and closing procedures including counting money drawer contents at end of shift.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• customer service skills.
• Excellent verbal communication skills.
• The ability to work well with others.
• Patience and the ability to remain calm in stressful situations.
• To be thorough and pay attention to detail.
• Persuading and negotiating skills.
• Active listening skills.
• The ability to sell products and services.
• Showed customers how to apply makeup and other products to achieve desired looks.
• Assisted customers in feeling relaxed and comfortable with the process.

Achievements

1. Good customer service person awards.

2. South zone sales achieved second place.

24,000 square feet counter in the sales room.

Responsibilities

• Customer service: Help customers find products, answer questions, and provide a positive experience.
• Sales: Assist customers with buying decisions, process payments, and oversee purchase agreements.
• Inventory: Unpack deliveries, stock shelves, and arrange displays.
• Promotion: Participate in promotional events, and keep the store clean.
• Record keeping: Keep records of products sold and daily sales.

Skills

• Communication: Communicate product information clearly, and actively listen to customers.
• Interpersonal skills: Build relationships with customers, and drive brand loyalty.
• Product knowledge: Understand the products and services being sold.

My Achievements.

1. In 14 months, I will have completed my sales targets, and I am receiving good incentives every month.

2. I got a good increment of 25%.

3. I will be getting more awards for the year, including Best Salesperson and Best Display Counter.