Kancharana Saradha

Duration: 6 months

Responsibilities:

• Interacting with the public
• Addressing and resolving public grievances and other issues in the office

During my one-year tenure as a Process Associate at HITACHI in Chennai, I was responsible for:

• Transaction monitoring
• Verifying customer identities
• Ensuring compliance with policies for their accounts.

• Requested and uploaded pending required data from clients into internal systems and repositories.
• Demonstrated expertise in providing basic resolutions, maintaining customer relationships, performing transaction disputes, and consistently meeting high standards of internal customer service.
• Managed multitasking responsibilities, ensured customer satisfaction, and efficiently resolved concerns.
• Collected and documented data, including alerts/red flags, PEP status, and sanctions, escalating to internal GFC compliance teams for approvals.