Kancharapu Tulasiram
Big Data Engineer
Banglore
Summary
- I have 5.5 years of experience in the IT industry. Currently, working on Bigdata and BI Tools by using licensed & other open-source tools. Leading, planning and execution of product & cluster deployment and management projects for customers during pre-& post-sales phases
- · Interacting with business partners to create plans for fulfilling business requirements. Maintaining Support Service Level Agreements within the immediate team for 24 x 7 operations.
- · Creating advanced bug data and BI technical expertise in immediate and dependent teams. Planning and execution of project delivery using the software development life cycle
Overview
8
8
years of professional experience
Work History
Module Lead Technical Support Engineer
Intellicus Technologies ( Kyvos Insights)
06.2018 - Current
- Presenting prerequisites for kyvos installation to new customers
- Installing and Upgrading kyvos on different Hadoop environments and on Cloud Environments
- Creating and managing DataProc and EMR clusters
- Applying new released patches to solve issues
- Debugging kyvos and Hadoop related issues in customer environment over Webex and Teams
- Familiarity with BI tools like Kyvos and Intellicus
- Creating Knowledge base articles for Kyvos Insights
- Conducting and scheduling Training programs for prospects.
Technical Support Executive
Teleperformance (Ingram Micro)
12.2016 - 06.2018
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Diagnose and resolve issues involving
- Cloud computing, Domain’s, IP addresses, DNS, Website Hosting Email Hosting, Webmail, Email configuration, Web Applications – WordPress, WHM, Plesk Panel , cPanel, Linux VPS, Windows VPS and SSH - Bash commands
- Identify and escalate priority issues as per Client specifications
- Follow up and make scheduled call backs to customers where necessary
- Stay current with system information, changes and updates.
Placement Executive
Vignan’s Institute of Information Technology
08.2014 - 08.2015
- Identifying new placement opportunities & maintaining existing tie-ups and to have close association with Industry for placement of students
- To collect feedback from companies
- Arrange training programmes for soft skills and for Interview facing skills for the student using institutional and external expertise
- Clerical and administrative support to the Placement Officer
- Maintain Student’s Data Base.
Customer Service Executive
Mahindra Satyam
09.2011 - 08.2012
- Airtel (Telecom Industry) Major Responsibilities and Duties:
- Answer courteously inbound calls
- Respond to customer inquiries
- Generate customer interest in the services or products offered by the company
- Provide personalized customer service by responding to the needs of the customers
- Ensure feedback from the customer to further improve the customer services
- Manage and update customer databases with the status of each customer
- Coordinate with the dispatch team to send products or provide services on time to customers
- Provide customers with brochures and information packages on products or services
- Build customer loyalty by follow-up of customer calls.
Education
MEC’s -
Andhra University
Intermediate - undefined
Matriculation - undefined
Master of Business Administration (MBA) - Human Resource and Marketing, Computer Science
Vignan’s Institute of Information Technology
2014
Skills
- Database: MySQL
- Hadoop Framework: HDFS, Yarn, MapReduce, Hive, Spark SQL, Zookeeper and Kerberos
- Cloud Environments: AWS (EMR), GCP(DataProc) and Cloud Associate level operations
- BI Tools: Kyvos, Intellicus
- DevOps: Git, GitHub, Terraform
- Programming Language: Python
- Operating Systems: Linux & Windows
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Module Lead Technical Support Engineer
Intellicus Technologies ( Kyvos Insights)
06.2018 - Current
Technical Support Executive
Teleperformance (Ingram Micro)
12.2016 - 06.2018
Placement Executive
Vignan’s Institute of Information Technology
08.2014 - 08.2015
Customer Service Executive
Mahindra Satyam
09.2011 - 08.2012
MEC’s -
Andhra University
Intermediate - undefined
Matriculation - undefined
Master of Business Administration (MBA) - Human Resource and Marketing, Computer Science
Vignan’s Institute of Information Technology
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