KANDARP SHARMA
BFSI Professional
Bengaluru
Summary
Proactive and achievement-oriented professional bringing 14 years of diverse experience with special emphasis BFSI clientele. Skilled in working under pressure and adapting to new situations and challenges to meet organizational objectives. Articulate communicator, natural leader and organized manager.
Overview
14
14
years of professional experience
Work History
Lead Product Owner
Standard Chartered Global Business Services
12.2020 - Current
- Managed large scale Client Lifecycle Management Transformation project as Agile Product Owner
- Owned and prioritized product backlog for different capabilities such as KYX, Dormancy and Exits etc.
- Oversaw entire product deployments from vision and creation to rollout and delivery
- Liaised with front line, process owners, policy implementation and compliance teams to elicit business requirements
- Collaborated with development team to help break down requirements into epics and implementable user stories
- Gathered stakeholder feedback at each iteration and adapted the product backlog to align with business needs
- Continuously engaged with programme manager and various stakeholders to provide regular progress and highlight impediments
Engagement Manager - Strategy and Consulting
Accenture Solutions
03.2017 - 12.2020
- Led client assessment at strategy engagements for multiple clients across geographies to develop cohesive conclusions and present key findings at the executive level
- Collaborated with Clients, delivery and service teams to create seamless client experiences
- Consulted with client teams on establishing best practices and process improvements
- Project and change management for large scale transformations programs for clients in BFSI sector. Key project highlights as below:
- Project Manager for leading Australian P&C Insurer - Responsible for end to end project delivery for application development and system enhancements
- Implementation Manager leading Multi National Banking Corporation - Responsible for setting up tactical unit for global screening utility
- Project Lead and Insurance SME for leading Saudi Arabian Insurer - Responsible for implementation of Dynamic IVR enabled Contact Center
- Project Manager for leading Multi National Investment Banking Company - Responsible for large scale transformation program for implementation of client lifecycle management application
Manager (Level 2) - Central Processing
SUD Life Insurance Co Ltd
09.2016 - 03.2017
- Set up new tactical unit for client outreach to obtain KYC documents for unclaimed payouts
- Formulated and operationalized strategies and plans for reduction of Unclaimed Funds
- Conducted regular reviews of operational processes and identified areas for improvement
- Developed internal operational standards and defined measures of success and key performance indicators for tactical unit
- Prepared management dashboard and team productivity charts for performance review
Manager - Claims & Special Projects
SBI Life Insurance Co Ltd
04.2010 - 08.2016
- Conducted full claim investigations and reported updates and legal actions
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures
- Implemented and periodically reviewed robust processes to mitigate operational risks and enhance functional efficiency
- Directed and coordinated various investigations conducted by field investigation team
- Introduced and managed multiple digital customer touch points for both internal as well as external stakeholders for information sharing and dissemination
- Led MIS reporting team to provide various claims related reports to comply with internal and external audit/reporting requirements
- Ensured timely closure of various Audit observations (internal/ external/ statutory, Regulatory) by putting various checks and controls measures in place
Education
Certification Programme in Business Analytics -
Indian Institute of Management, Kozhikode
Post Graduate Diploma in Insurance and Marketing -
National Insurance Academy School of Management, Pune
Masters Degree in Science (M Sc Chemistry) - undefined
Faculty of Science, University of Delhi
Skills
Strategy Design and Implementation
Data Driven Decision Making
Stakeholder Management
Product Lifecycle Management
Project Planning and Management
Training
- SAFe Agile Scrum Master Training
- Analytics and Artificial Intelligence Virtual Program, Kellogg's Northwestern University
- Design Thinking Academy
Personal Information
- Date of Birth: 05/09/83
- Gender: Male
Timeline
Lead Product Owner
Standard Chartered Global Business Services
12.2020 - Current
Engagement Manager - Strategy and Consulting
Accenture Solutions
03.2017 - 12.2020
Manager (Level 2) - Central Processing
SUD Life Insurance Co Ltd
09.2016 - 03.2017
Manager - Claims & Special Projects
SBI Life Insurance Co Ltd
04.2010 - 08.2016
Certification Programme in Business Analytics -
Indian Institute of Management, Kozhikode
Post Graduate Diploma in Insurance and Marketing -
National Insurance Academy School of Management, Pune
Masters Degree in Science (M Sc Chemistry) - undefined
Faculty of Science, University of Delhi