Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Timeline
Generic
KANDASWAMY SINGARAM

KANDASWAMY SINGARAM

Hyderabad

Summary

Experienced Team Leader at Accenture specializing in data analysis and quality assurance. Implemented process improvements that significantly enhanced efficiency and client satisfaction. Mentored teams to drive operational excellence, achieving a notable decrease in attrition rates. Committed to collaboration and exceptional performance outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader

Accenture
Hyderabad
12.2023 - Current
  • Enhanced team performance by mentoring members and providing training, ensuring compliance with SLAs and quality standards while reducing attrition rates.
  • Directed cross-functional teams, improving project delivery timelines and client satisfaction levels.
  • Formulated strategies for addressing conflicts and solving problems effectively within the team.
  • Streamlined workflows through implemented process improvements, significantly boosting operational efficiency.
  • Cultivated a positive work culture that encouraged collaboration among team members.
  • Optimized group productivity by delegating daily tasks efficiently.
  • Inspired team members to increase customer satisfaction and loyalty, driving retention and growth initiatives.

Process Specialist - Team Leader

Cognizant Technology Solutions
Hyderabad
05.2021 - 08.2023
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed team operations to enhance productivity and morale.
    Oversaw shrinkage management strategies to minimize losses.
    Implemented attrition management practices to retain top talent.
  • Streamlined SLA management processes to enhance client satisfaction.
  • Conducted analysis of customer support operations to identify improvement areas.

  • Implemented quality control measures to ensure compliance with industry standards.
  • Documented process changes and maintained updated workflow documentation.
  • Coordinated project activities to ensure alignment with organizational goals and timelines.

Senior Process Executive

Cognizant Technogy Solutions
Hyderabad
05.2018 - 04.2021
  • Contributed to development of Terrashop tool and internal tools like rock tree data.
  • Mentored a team of 15 in synthetic obliques process, improving operational efficiency.
  • Implemented rigorous bug reporting and testing protocols for data accuracy.
  • Enhanced data quality through dedicated efforts as Quality Analyst.
  • Conducted comprehensive process audits to identify areas for improvement and cost reduction.

Data Analyst

Intelenet Global Services Private Ltd
10.2017 - 05.2018
  • Collaborated with team to gather requirements for data reporting initiatives.
  • Created dashboards facilitating real-time data analysis and monitoring.
  • Performed quality checks on datasets to confirm accuracy and reliability.
  • Documented data extraction and transformation procedures systematically.

Education

Master's degree - VLSI Design (ECE

Vaagdevi College of Engineering
01.2021

Bachelors of Technology - Electrical & Electronics

SR Engineering College
Warangal
05-2017

High School Diploma -

SR NAVA VIGNANA BHARATHI Junior College
Warangal
06-2013

High School Diploma -

St Gabriel's High School
Warangal
05-2010

Skills

  • TECHNICAL SKILLS
  • Quality assurance
  • Team building
  • Data analysis
  • Project management
  • SLA management
  • Operational efficiency
  • Process improvement

Accomplishments

  • Introduction to GIS and QGIS 3, Udemy
  • Automate the Boring Stuff with Python programming, Udemy
  • Technical Entrepreneurship Program - Indian School of Business in association with Indian School of Business (ISB) for the term of 2 years
  • Data analytics and data science
  • Scripting for testers
  • Agile foundations and Agile methodologies

Certification

Artificial Neural Networks(ANN),Simulink,MATLAB,C - Programming Language,Microsoft Excel,Artificial Intelligence (AI)

Timeline

Team Leader

Accenture
12.2023 - Current

Process Specialist - Team Leader

Cognizant Technology Solutions
05.2021 - 08.2023

Senior Process Executive

Cognizant Technogy Solutions
05.2018 - 04.2021

Data Analyst

Intelenet Global Services Private Ltd
10.2017 - 05.2018

Master's degree - VLSI Design (ECE

Vaagdevi College of Engineering

Bachelors of Technology - Electrical & Electronics

SR Engineering College

High School Diploma -

SR NAVA VIGNANA BHARATHI Junior College

High School Diploma -

St Gabriel's High School

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KANDASWAMY SINGARAM