KANDHAVADIVEL M
Coimbatore
Summary
As a Senior Team Leader, I am committed to enhancing business efficiency by leading teams, optimizing daily operations, and upholding superior customer service standards. My focus is on cultivating a results-driven culture through transparent communication, strategic goal alignment, and continuous performance evaluation
Overview
11
11
years of professional experience
1
1
Certification
Work History
SENIOR TEAM LEADER
COTIVITI INDIA PVT LTD
01.2021 - Current
- Managed a team of 40-60 coders with direct oversight of 2-3 team coaches, ensuring smooth operations and performance alignment.
- Acted as a key liaison between QA/QAL teams and coders to facilitate communication and resolve process-level issues.
- Ensured strict adherence to client-specific SLAs and maintained operational compliance with documented procedures.
- Oversaw daily workflow, inventory management, and achievement of team targets.
- Conducted monthly one-on-one sessions with team coaches and coders to review performance, identify gaps, and implement action plans.
QUALITY CONTROL ANALYST
OMEGA HEALTHCARE MANAGEMENT PVT LTD
01.2016 - 01.2021
- Monitored process quality and conducted audits to ensure adherence to coding standards and compliance requirements.
- Delivered structured feedback to associates using prescribed feedback models to support performance improvement.
- Mentored and coached team members on process-level issues and error resolution to enhance coding accuracy.
- Reported program-level quality scores to process owners and contributed to quality improvement initiatives.
- Maintained client feedback logs and regularly shared insights with the team to address concerns and drive service excellence.
- Assigned accurate ICD-10-CM codes for chronic conditions under the HCC risk adjustment model to support optimal RAF scoring.
- Reviewed medical records for documentation integrity and ensured compliance with CMS and HIPAA guidelines.
- Collaborated with providers and audit teams to clarify diagnoses, improve coding accuracy, and support quality initiatives.
MEDICAL CODING EXECUTIVE
VISIONARY RCM INFOTECH PVT LTD
01.2015 - 01.2016
Education
Bachelor of Science - Microbiology
Bharathiyar University
01.2015
Skills
- Project Management
- Problem-solving
- Capacity Planning
- Root cause Analysis
- Communication
- Works with a sense of urgency
- Performance Capabilities
Certification
Certified Coding Specialist from AHIMA
Timeline
SENIOR TEAM LEADER
COTIVITI INDIA PVT LTD
01.2021 - Current
QUALITY CONTROL ANALYST
OMEGA HEALTHCARE MANAGEMENT PVT LTD
01.2016 - 01.2021
MEDICAL CODING EXECUTIVE
VISIONARY RCM INFOTECH PVT LTD
01.2015 - 01.2016
Bachelor of Science - Microbiology
Bharathiyar University