KANDHUKURI MANISHA
Hyderabad
Summary
Energetic and detail-focused, with strong ability to adapt and excel in dynamic workplace environments. Possesses foundational knowledge in process improvement and data analysis, combined with proficiency in Microsoft Office and ERP systems. Committed to driving operational efficiency and delivering high-quality results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Associate
ADP Pvt Ltd
08.2022 - Current
- April 2024- Present: Amendment consultant| ADP India| Hyderabad
- Managed employee-level amendments in ADP for U.S.-based clients, including updates to personal information, compensation, tax withholding, and benefits elections
- Implemented and monitored system changes, reducing data entry errors by 15%
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Developed proficiency in data analysis tools to interpret trends and patterns, informing decision-making processes.
- Strengthened attention to detail while managing high volumes of data, contributing to reduced errors and improved accuracy.
- Successfully handled high-volume employee-level amendments across multi-state client accounts, maintaining a 98% accuracy rate
- Streamlined the workflow for processing amendments, reducing turnaround time from 3 days to 1 day
- Acted as a liaison between U.S
- Clients and internal teams to address amendment-related concerns, ensuring 100% compliance with service-level agreements (SLAs)
- June 2023- March 2024: Late original processing| ADP India| Hyderabad
- Managed a high-volume workload processing late originals for US ADP clients, ensuring timely delivery and accuracy maintaining a good level of client satisfaction
- Utilized strong attention to detail and time-management skills to prioritize tasks and escalations effectively
- Analyzing the changes to be done to the original or previous filings
- Analyzing the data given by the client on a SR and helping them in filing Late Originals.
- Identified and resolved process issues to drive optimal workflow and business growth
- Proactively initiated enquiry calls to government tax agencies for obtaining necessary data and resolve any issues related to late originals processing, demonstrating strong communication and problem-solving skills
- August 2022- May 2023: Tax researcher| ADP India| Hyderabad
- Effectively managed and addressed tax notices received from government agencies on behalf of USA ADP clients
- Collaborated with internal teams and tax authorities to gather additional information and resolve any discrepancies or concerns raised in the notices
- Analyze and interpret tax notices received by the clients from IRS and provide effective, accurate resolutions to the issues involved in the notice
- Coordinated interdepartmental communication with team members to facilitate smooth project transitions and minimize miscommunication.
- Streamlined data entry processes by organizing incoming information and prioritizing tasks to reduce processing time.
- Conducted thorough quality checks for completed tasks to ensure accuracy and maintain high standards in documentation.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Supported management in analyzing process performance data, identifying areas for improvement.
Education
B. Com(Hons) - Honors
Bhavans Vivekananda Degree College
Hyderabad07.2022
Intermediate - IPE
Little Flower Junior College
Hyderabad04.2019
High School - SSC
St. Francis Girls High School
Hyderabad04.2017
Skills
- Interpersonal Communication Skills
- V look-up
- Report analysis
- Data mining, data validation and analysis
- Strategic Decision Making
- Business valuation
- Statement Review
- Quality assurance
- Production deadline management
- Workflow management
Certification
- Business management by OHSC
- Service new hire by ADP
Accomplishments
- Worked as a volunteer in venue department for Premicerius - A National Level Management Fest.
- Participated in several inter and intra collegiate events.
- Worked as an Intern in Internshala during Covid period.
Languages
Telugu
English
Hindi
Timeline
Process Associate
ADP Pvt Ltd
08.2022 - Current
B. Com(Hons) - Honors
Bhavans Vivekananda Degree College
Intermediate - IPE
Little Flower Junior College
High School - SSC
St. Francis Girls High School
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