Kaneesha Parikh
Bengaluru
Summary
Quota-carrying Relationship Account Manager with 5+ years of experience owning enterprise and mid-market customer portfolios across APAC and NAMER. Proven track record of driving renewals, retention, and expansion through a consultative, outcome-driven approach. Experienced in acting as a strategic advisor, leading executive business reviews, and partnering cross-functionally with Sales, Product, Engineering, and Support to deliver customer success and revenue growth. Thrive in fast-paced, ambiguous environments and bring strong technical curiosity for complex enterprise technologies.
Overview
6
6
years of professional experience
Work History
Senior Account Manager
Springworks
09.2023 - Current
- Attainment: FY 25 - 188%, FY 24 - 160%
- Manage a book of 120 enterprise and mid-market clients across NAMER and APAC. Consistently exceeding monthly revenue targets.
- Act as a strategic advisor to customers, leading renewal negotiations and identifying upsell/cross-sell opportunities aligned to customer outcomes.
- Lead QBRs and executive business reviews, leveraging usage and ROI data to drive adoption, mitigate risk, and generate expansion pipeline.
- Partnered cross-functionally with Solutions Engineering, Product, Support, Legal, and Finance to deliver customer outcomes and close expansion opportunities.
- Maintain accurate forecasts and pipeline hygiene, partnering with Sales leadership on deal reviews and renewal risk management.
Founding Customer Success Manager
Springworks
07.2021 - 03.2024
- CSM#1 - transitioned from the founders office role, responsible for building the Customer Success and retention motion from the ground up in a high-growth SaaS environment.
- Designed and implemented customer onboarding, adoption, renewal, and expansion playbooks, improving time-to-value and long-term retention.
- Built and scaled the India Customer Success GTM function, onboarding and mentoring CSMs while establishing systems for scale.
- Developed automations and reporting to track customer health, adoption metrics, and renewal risk, enabling proactive engagement.
Scientist - Client Services
Eurofins
10.2019 - 08.2020
- Acted as the on-site SME and main point of contact for a pharmaceutical client, representing Eurofins and managing the day-to-day relationship.
- Worked closely with the client to solve operational bottlenecks and keep projects running smoothly.
- Helped expand the engagement by identifying additional needs and delivering long term partnership growth.
Education
Master of Science - Food And Nutrition
Florida State University
Florida01.2019
Bachelor of Science - Biochemistry and Biotechnology
Gujarat University
Ahmedabad01.2015
Publications
- The Antioxidative Effects of Borago Officinalis in Lipopolysaccharide and Hydrogen Peroxide-Activated RAW 264.7 Macrophages
- The Short-Term Effect of Dried Plums on Inflammation and Indices of Bone Health in Osteopenic Men, P01-027-19
- Insight into Bone Protective Mechanisms of Dried Plum Using an Ovariectomized Rat Model, OR18-06-19
Accomplishments
Gold Medalist, 2014 - Badminton - West Zone University Tournament
Timeline
Senior Account Manager
Springworks
09.2023 - Current
Founding Customer Success Manager
Springworks
07.2021 - 03.2024
Scientist - Client Services
Eurofins
10.2019 - 08.2020
Master of Science - Food And Nutrition
Florida State University
Bachelor of Science - Biochemistry and Biotechnology
Gujarat University