KANGZANGWILE MERIAM
Dimapur
Summary
Dedicated and attentive Guest Relations Executive skilled at welcoming guests, managing check-in procedures and coordinating amenities. Well-versed in checking on guests to maintain satisfaction and service levels. Looking for a challenging role with room for advancement.
Overview
2
2
years of professional experience
Work History
Receptionist
OMG (Oh My Game)
02.2023 - 12.2023
- Greeted visitors and clients with a warm and welcoming demeanor.
- Handled front desk operations and customer inquiries.
- Managed schedules and appointments to ensure smooth operations.
- Collaborated with team members to enhance front desk efficiency and service quality.
Senior Captain
Basil Bakehouse
Yercaud
02.2024 - 03.2025
- Handled front desk operations and customer inquiries.
- Managed schedules and appointments to ensure smooth operations.
- Handled guest inquiries and resolved issues promptly and professionally.
- Resolved customer complaints promptly and professionally while adhering to company policies related to guest relations issues.
- Conducted daily pre-shift meetings with wait staff to review specials for the day or evening shifts as well as any changes in policies or procedures.
- Advised management on ways to improve the quality of customer service delivery.
Guest Relations Executive (GRE)
Morjim Culture
Goa
04.2025 - 07.2025
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Managed guest inquiries to ensure exceptional service experience.
- Coordinated with various departments to resolve guest issues promptly.
- Maintained high standards of hospitality and communication.
- Developed training materials for new team members on service protocols.
- Tracked guest feedback to identify areas of improvement within the organization.
- Resolved guest complaints in a professional and courteous manner.
- Prepared weekly summaries outlining any issues or concerns reported by customers.
- Oversaw services in lobby and guest lounge spaces.
Education
Primary School -
Baptise High School
Dimapur, NagalandSecondary School -
Sd. Jain Hr. Sec School
Dimapur, NagalandSkills
- Customer service
- Complaint resolution
- Front desk operations
- Guest relations management
- Hospitality coordination
- Effective communication
- Problem solving
- Hardworking
- Active listening
- Responsible and accountable
Languages
English
First Language
Nagamese
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Affiliations
Hobbies
- Listening to music
- Singing
- Art
Personal Details
- Date of Birth: 02 January 2003
- Civil Status: Single
- Father’s Name: Kiukambo
- Mother’s Name: Lungziu
Declaration
I hereby declare that the details furnished above are true and correct.
Signature:
Kangzangwile Meriam
Timeline
Guest Relations Executive (GRE)
Morjim Culture
04.2025 - 07.2025
Senior Captain
Basil Bakehouse
02.2024 - 03.2025
Receptionist
OMG (Oh My Game)
02.2023 - 12.2023
Primary School -
Baptise High School
Secondary School -
Sd. Jain Hr. Sec School
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