Kanhaiya Yadav
Thane
Summary
Results-driven project manager with a strong focus on team coordination and problem-solving. Experienced in managing multiple projects and optimizing performance to ensure timely delivery and high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Store Manager
Theobroma Foods Pvt. Ltd
Mumbai
05.2023 - 01.2025
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and product knowledge.
- Coordinated inventory management and restocking processes effectively.
- Ensured compliance with health and safety regulations in the store.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Monitored sales performance and assisted in achieving store targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Shift Manager
Upper Crust Pvt Ltd (Sbarro Pizza)
Mumbai
11.2017 - 04.2023
- Supervised daily operations and ensured effective staff scheduling for optimal performance.
- Trained new employees on food safety standards and customer service protocols.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
- Conducted regular staff meetings to communicate updates and enhance team collaboration.
Training Ace
Jubilant Foods Pvt Ltd (Dominos India)
Mumbai
08.2013 - 04.2017
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Associate
DAKC (Dhirubhai Ambani Knwledge City)
Mumbai
04.2011 - 01.2013
- Assisted customers with inquiries and product information via multiple communication channels.
- Resolved customer complaints promptly and effectively to ensure satisfaction.
- Processed returns and exchanges following company policies and procedures.
- Maintained accurate records of customer interactions in the CRM system.
- Trained new staff on customer service protocols and company systems.
- Updated product knowledge regularly to provide accurate assistance to customers.
Education
High School Diploma -
Bharat English High School And Junior College
Thane03-2011
Skills
- Staff training
- Inventory management
- Sales monitoring
- Customer service
- Compliance adherence
- Customer relationship management
- Supplier coordination
- Cash handling
- Problem solving
- Sales strategies
- Store operations oversight
Languages
English
Intermediate (B1)
B1
Hindi
Native
Native
Marathi
Intermediate (B1)
B1
Accomplishments
Received 100% Attendance Appreciation Letter for consistent dedication and punctuality.
Timeline
Store Manager
Theobroma Foods Pvt. Ltd
05.2023 - 01.2025
Shift Manager
Upper Crust Pvt Ltd (Sbarro Pizza)
11.2017 - 04.2023
Training Ace
Jubilant Foods Pvt Ltd (Dominos India)
08.2013 - 04.2017
Customer Service Associate
DAKC (Dhirubhai Ambani Knwledge City)
04.2011 - 01.2013
High School Diploma -
Bharat English High School And Junior College