Kanhaiyalal Pal
Mumbai
Summary
Professional Area Sales Executive with over 10years of experience in the FMCD and FMEG sales industry. Adept at developing productive relationships with local business owners and establishing new business accounts to achieve sales goals. Excellent sales and marketing knowledge with advanced skills in General Trade and Morden Trade Sales.
Overview
14
14
years of professional experience
Work History
Deputy Manager
Havells India limited
Mumbai
12.2023 - Current
- Responsible for primary business in assign area with revenue of 90lacs monthly.
- Worked as Key Account Manager for 20CP in assign tertiary which includes 4 distributors and 16 DD.
- Responsible for market expansion by adding right set of new direct dealer and distributor.
- Responsible for secondary business with the help of DSO.
- Responsible for primary target vs achievement monthly and quarterly.
- Responsible for new product placement and brand visibility in market by giving right set of marketing tools like in & out store branding, live product, demo product for display and wall display to increase visibility in store and market.
- Ensured all CP should achieve their TOD target on monthly basis
Area Sales Executive
Atomberg Technologies Pvt Ltd
Mumbai
02.2022 - 11.2023
- Responsible for primary and secondary target vs achievement monthly, quarterly and yearly.
- Responsible for market expansion by adding right set of retailer in every month.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
- Penetrated new markets by investigating competitor products, services and trends.
- Ensure Retailers Tertiary sales from there counter by doing various type of activity for electrician and shop boy to promote Atomberg to all potential customers.
- Placed Atomberg fan at all potential counter in assign market and ensured all lighting, fans, Hardware counter Atomberg should available.
- Ensured all retail counter should have some brand indication product which indicates that the counter is available Atomberg fan like product dummies, metal stand with 4 dummies, in store branding, lollypop at front for the store, sign board etc.
- Increased sales to distributors and retailers resulting 40% increase in market share.
Area Sales Executive
IFB Industries Limited
Mumbai
07.2020 - 01.2022
- Responsible to Manage area secondary business of around 500 units monthly from Digi1 Electronics Pvt Ltd, Snehanjali Electronics and Trading Pvt Ltd and Usha Electrotrade Agencies India Pvt Ltd Mumbai.
- Responsible to plan, execute & drive area numbers along with KPIs.
- Responsible to drive team effectively to deliver the set target.
- Responsible to manage & execute marketing activities for optimum results.
- Responsible for sustainable growth in the assigned territory
- Responsible for ensuring availability/visibility of the entire range of IFB as per the dealer planogram.
- Responsible for CSR recruitment and their productivity by providing them proper product training and solutions of their problems.
- Increased the counter share in FL and TL category by placing the CSR on the counter and with the proper product training.
- Managing the team of 14 CSRs including all 3 account.
Cluster Manager
IFB Industries Limited
Mumbai
08.2018 - 06.2020
- Responsible for Store operation and store target and their achievement.
- Responsible for store maintenance on physical condition of Store and Store display.
- Responsible for staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responsible for new CSR including monitoring and review of individual performance.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
- Set the store target on monthly, quarterly and yearly basis and ensured that team should achieve the target by providing them store wise activity plan.
- Start successfully CCP drive for all the store with our service partner to increase store walking and sales.
- Was core member of the IFB Point Expansion team.
Store Manager
IFB Industries Ltd
Mumbai
06.2016 - 07.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Worked on weekly and monthly target achievement.
- Started happy calling process for the old existing IFB Customer to generate sales leads.
- Stated Meeting with our Service partner to increase the store sales.
Customer Care Associate
Samsonite South Asia Pvt Ltd (Bagzone Pvt Ltd)
Mumbai
01.2011 - 05.2016
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Managing Store in the absence of Store Manager.
- Arranging window display everyday as per VM guideline to enhance to store more walking in store.
Education
Bachelor of Arts -
Mumbai University
Mumbai 11.2019
High School Diploma -
SRDPIC
UP05.2010
Skills
- Issue and conflict resolution
- Lead generation
- Problem resolution
- Team building
- Training & Development
Languages
Hindi
First Language
English
Intermediate
B1
Marathi
Elementary
A2
Affiliations
I was awarded as best store manager in 2018 for highest CCP lead generation and highest store sales throughout the year.
Personal Details
- DOB - 08th Aug-1990
- Marital Status - Married
- Nationality - Indian
- Gender - Male
Timeline
Deputy Manager
Havells India limited
12.2023 - Current
Area Sales Executive
Atomberg Technologies Pvt Ltd
02.2022 - 11.2023
Area Sales Executive
IFB Industries Limited
07.2020 - 01.2022
Cluster Manager
IFB Industries Limited
08.2018 - 06.2020
Store Manager
IFB Industries Ltd
06.2016 - 07.2018
Customer Care Associate
Samsonite South Asia Pvt Ltd (Bagzone Pvt Ltd)
01.2011 - 05.2016
Bachelor of Arts -
Mumbai University
High School Diploma -
SRDPIC
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