Kanika Arora
Gurugram
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
7
7
years of professional experience
Work History
Specialist in Finance
IHG
Gurugram
09.2023 - Current
- Responsible for oversight and direction of the day-to-day operations of Regional AR – Cash Application and billing, which includes timely and accurate billing to hotels, application of payments received from IHG-managed hotels, and other debtors, in line with Service Level Agreements.
- Monitor and follow up on overdue payments, addressing disputes and ensuring timely resolution to drive AR & Bad debt reduction.
- Managed end-to-end billing and collections, reconciliations, tax reporting, and credit card settlements.
- Helping and supporting cross-functional teams on various process-specific queries.
- Ensure seamless audit and compliance process activities as per SOX compliance.
- Providing training to team members on process activities.
- Streamlined cash application processes, achieving 100% SLA adherence, and enhancing overall operational efficiency.
- Software: Opera, Power BI, PeopleSoft, Visio, FreedomPay, Oracle, Concerto, Bank of America, DocMx
Assistant Manager
Johnson Controls
Gurugram
02.2023 - 09.2023
- Reduced billing errors by 95% through process optimization and enhancements in Order-to-Cash (OTC) workflows, improving accuracy and efficiency
- Led lease contract renewals, pricing adjustments, and successfully integrated Oracle and Salesforce systems, streamlining lease managed properties and accurately classified lease liabilities and assets
- Designed and implemented Power BI dashboards for real-time reporting and audit facilitation, enhancing decision-making and operational visibility
- Resolved interdepartmental challenges and efficiently managed vendor accounts, ensuring smooth and streamlined operations
- Prepared and reconciled lease schedules for monthly and annual financial reporting, ensuring accuracy and compliance.
- Software - Powerbi, Bny Melon, Salesforce, Getpaid
Process Lead
Tata Consultancy Services
Nagpur
08.2021 - 02.2023
- Reviewed and reconciled accounts to ensure accuracy and completeness.
- Resolved customer inquiries and disputes related to billing, collection, and payments.
- Developed and implemented Standard Operating Procedures (SOPs) to streamline processes and ensure consistency in operations.
- Created detailed process maps and flowcharts to identify gaps in processes, reduce waste, and improve efficiency.
- Conducted SIPOC analysis to map supplier, input, process, output, and customer relationships, and identify opportunities for process improvement.
- Conducted process audits to identify gaps in procedures and ensure compliance with regulatory requirements.
- Sofware - Infolease, Powerbi, Wellsfargo, Mainframe
Senior Process Associate
Exl Services Pvt Ltd
07.2019 - 08.2021
- Orchestrated seamless virtual process transitions, ensuring minimal disruption and high accuracy in the billing and cash application process.
- Processed journal entries in QuickBooks and ensured the integrity of financial reporting.
- Cross trained and transition of process.
- Creation of VBA macros for the automation of the process.
- Software: Phoenix, J.P. Morgan, QuickBooks.
Associate
GCT Pvt Ltd
09.2018 - 06.2019
- Coordinated with multiple departments for successful integration of assignment deliverables
- Ensured accurate reconciliation of bank statements and systematic handling of rejected payments
Education
Bachelors of Commerce -
Kumaun University
05-2016
Class 12 CBSE -
Jaycess Public School Rudrapur
Rudrapur01.2013
Class 10 -
Jaycess Public School Rudrapur
Rudrapur01.2011
Skills
- Account Reconciliation
- Tax Reporting
- Credit card settlement
- Audit facilitation
- Conflict resolution
- Process improvement
- Billing
- Cash Applications
- Dispute Management
- SOP Creation
- Process Mapping
- SIPOC Analysis
- VBA Macros
- Cross-Functional Collaboration
- Cash application
- Data analysis
Websites
Languages
- English, Professional Proficiency
- Hindi, Native Speaker
- French, Basic Proficiency
Personal Information
Date of Birth: 12/23/94
Accomplishments
- Bravo points for a smooth closing (Jan 2025)
- IHG Leadership Pathway (Oct 2024)
- Bravo points for a smooth closing (Jan 2025)
- Bravo points for a smooth transition (July 2024)
- JCI Applause: Peer-to-Peer Appreciation (July 2023)
- Bravo Points by Area Cash Manager for Transition (June 2023)
- TCS - Applause Award (March 2022)
- EXL - Gem Award (April 2021), Invincible Award (October 2020)
- Invincible Award (October 2020)
- GCT - Jack of All Trades(March 2019)
Bravo points for smooth closing ( Jan 2025 )
Timeline
Specialist in Finance
IHG
09.2023 - Current
Assistant Manager
Johnson Controls
02.2023 - 09.2023
Process Lead
Tata Consultancy Services
08.2021 - 02.2023
Senior Process Associate
Exl Services Pvt Ltd
07.2019 - 08.2021
Associate
GCT Pvt Ltd
09.2018 - 06.2019
Bachelors of Commerce -
Kumaun University
Class 12 CBSE -
Jaycess Public School Rudrapur
Class 10 -
Jaycess Public School Rudrapur