Kanika Bhatia
Trainer
Delhi
Summary
A hard-working individual with passion and realistic planning, focused to utilize analytical and technical skills by continuous learning and improvement, to actualize potentiality into reality and achieve organizational goals.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Deputy Manager- Training
Axis Bank Ltd.
9 2022 - Current
- Design and lead pre and post training activities to ensure learning transfers back to the workplace for 2 LOBs Retail Asset & Personal Loan
- Act as an subject matter expert and consultant to stakeholders on the best in class leadership development methods and solutions for all banking products
- Floor drive for cross products like GI, LI, CASA, FD, AL & HL
- Prepare evaluative reports on training program effectiveness by call audits & ODCs in digital banking business (Telesales Vertical)
- Measure ROI and the effectiveness of training programs through evaluating feedback and gaining insights from business partners to apply new learning to further enhance programs
- Successfully achieved more than 95% of target on KRAs in RA & PL.
Manager - Training & Development
Practee Technologies
08.2020 - 03.2022
- Building & Handling Overall Academics Vertical Training & Hiring new mentors for conducting sessions on communication for Indian student
- Building & Handling Content Vertical- Designing Curriculum based on student’s level & his goals regarding spoken English
- Building & Handling Quality Vertical- Keeping accurate records of student’s development & growth
- Working on lines of Cost & Revenue optimization model
- To provide appropriate job responsibility to each resource enabling individuals to contribute their optimum standard of delivery under all the 3 verticals assigned.
Manager- Customer Services
Naswiz Retails Pvt. Ltd.
12.2017 - 06.2020
- Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem solving resources
- Manages customer service staff, communicates job expectations, and performs appraisals and job reviews
- Implements production, productivity, quality, and customer-service standards
- Contributes customer service information and recommendations to strategic plans and reviews
- Audits customer service procedures and trends and determines system improvements
- Enforces company policies and procedures
- Determines customer service requirements by maintaining contact with customers and visiting operational environments.
Process Developer
Genpact
01.2017 - 10.2017
- Preparation of daily MIS report
- Examine & analyse financial information
- Support business profitability & growth through findings & recommendation
- Analyzing current accounting system, making suggestions for enhancement where needed
- Working closely with individuals across the business at all levels.
Sales Support Executive
Tata AMC
07.2008 - 11.2009
- Analyzing the client’s long term & short-term financial goals & advising the clients about Tata’s funds & schemes, accordingly
- Conducting presentations & trainings for the national distributors & broking houses about Tata AMC’s products & services
- Handling Retail & Corporate clients & maintaining their respective portfolios
- Retaining the clients & solving their investment related queries.
Education
Masters in Financial Analyst - Financial Accounting
ICFAI University
SAP ERP Scholars - Accounting And Finance
2014
B.COM - undefined
Delhi University
01.2004 - 04.2007
Skills
Training
Development
Process Management
Customer Experience
Training & Development
Communication Skills
Performance Improvements
Certification
The Wall Street School Investment Banking Certification, 02/2020, 03/2020, Performed Company Valuations utilizing Markets Approach (Relative valuations -Trade Comps & Deal Comps) and Income Approach (Future Cash Flows DCF). Built fully integrated financial projection models including ability to run sensitivities within models & worked on Co. profiles, Sector analysis, etc
Executivehighlights
- Personnel Management: Overseeing smooth implementation of customer service for manpower planning, selection, induction, orientation and development of new employees and employee codes in the organization.
- Training: Organizing training programs based on Training Need Analysis & Skill Gap Analysis for developing multi-skilled teams.
- Systems Implementation: Review existing systems & procedures and conceptualized and implemented measures for achieving higher operational efficiency and resource rationalization.
- Effectiveness Evaluation: Monitoring the effectiveness of inputs on the productivity, performance and behavioural aspect of the employees through. Handling the implementation of Reward & Recognition policy.
Personal Information
Date of Birth: 03/18/86
Timeline
Manager - Training & Development
Practee Technologies
08.2020 - 03.2022
Manager- Customer Services
Naswiz Retails Pvt. Ltd.
12.2017 - 06.2020
Process Developer
Genpact
01.2017 - 10.2017
Sales Support Executive
Tata AMC
07.2008 - 11.2009
B.COM - undefined
Delhi University
01.2004 - 04.2007
Deputy Manager- Training
Axis Bank Ltd.
9 2022 - Current
Masters in Financial Analyst - Financial Accounting
ICFAI University
SAP ERP Scholars - Accounting And Finance
2014
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