Summary
Overview
Work History
Education
Skills
Timeline
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Kanika Bhatia

Kanika Bhatia

Delhi

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Senior Assistant

Atlys Private Limited
12.2024 - Current
  • Led and guided a team by providing clear instructions, support, and direction to ensure smooth operations and high performance.
  • Utilized analytical skills to continuously learn, identify trends, and improve team output and processes.
  • Managed ongoing projects and worked proactively to enhance product functionality and efficiency.
  • Contributed to business growth by developing and implementing user acquisition strategies and operational plans.
  • Identified system glitches and collaborated with relevant teams to troubleshoot and resolve product issues.
  • Handled escalated customer cases from social media platforms (e.g., Twitter) to ensure a seamless customer experience.
  • Collaborated closely with Operations, Legal, and Management teams to resolve critical issues and maintain compliance.
  • Prepared team communication materials, and contributed effectively during team meetings and strategy discussions.
  • Applied strong coordination and time management skills to consistently meet deadlines and deliver results.

Senior Associate

Zomato Hyperpure
07.2023 - 08.2024
  • Managed workforce attendance and onboarding processes across PAN India through the Smartstaff application, ensuring smooth integration and accurate tracking.
  • Maintained centralized control of the platform, enabling real-time monitoring and quick resolution of attendance and workforce-related issues.
  • Actively collaborated with cross-functional teams to raise and implement feature enhancement requests, improving user experience and operational workflows.
  • Resolved app-related concerns centrally, ensuring minimal disruption to operations and maintaining business continuity.
  • Promoted workplace diversity and inclusion by gathering employee feedback and encouraging open communication.
  • Contributed to employee engagement by supporting Reward and Recognition (R&R) initiatives to acknowledge team performance and boost morale.

Key Accounts Executive

Zomato Media Pvt Ltd
10.2021 - 07.2023
  • Analyzed key competitors to respond to competitive threats.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Supported sales and reporting for large and medium-sized accounts.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Analyzed sales to manage life cycle of product, inventory models and selling rates.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to event marketing, sales and brand promotion.
  • Managed 700 Subway accounts, increased sales by 12%.

Associate

Zomato Media Pvt Ltd
09.2019 - 10.2021
  • Handled customer interactions via live chat and inbound calls, delivering timely and accurate support for order-related queries, payments, refunds, and account issues.
  • Managed escalated cases with empathy and professionalism, ensuring prompt resolution and maintaining a positive customer experience.
  • Supported pilot projects such as Zomato Gold and Piggy Bank, contributing to feedback collection and process optimization during early-stage rollout.


  • Collaborated with internal teams to resolve complex cases and streamline service delivery.

Education

Bachelor of Commerce -

Delhi University
Delhi, India
06-2014

Skills

  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Dependable and Responsible
  • Written Communication
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • MS Office
  • Decision-Making
  • G-Suite
  • Flexible and Adaptable
  • Self-Motivated
  • Team building

Timeline

Senior Assistant

Atlys Private Limited
12.2024 - Current

Senior Associate

Zomato Hyperpure
07.2023 - 08.2024

Key Accounts Executive

Zomato Media Pvt Ltd
10.2021 - 07.2023

Associate

Zomato Media Pvt Ltd
09.2019 - 10.2021

Bachelor of Commerce -

Delhi University

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Kanika Bhatia