Kanika Gupta
Greater Noida
Summary
Purposeful sales professional with a proven history in exceeding targets and driving revenue growth. I am skilled in effective communication, customer relationship management, and strategic negotiation. Adept at leading teams, managing time efficiently, and leveraging technology to optimize sales processes. Committed to delivering exceptional customer experience and achieving business objectives. Continuously learn about the latest industry trends, competitive landscape, and emerging technologies to stay ahead of customer needs.
Overview
11
11
years of professional experience
Work History
Sr. Sales Manager
Ramton Technologies Pvt Ltd
New-Delhi
11.2024 - Current
- Boost OEM sales revenue by crafting strategies, ensuring seamless communication, monitoring performance, resolving issues, and leading internal teams.
- Identify potential clients, qualify leads, and build a strong sales pipeline to convert prospects into customers.
- Craft tailored sales strategies to meet revenue and growth targets, focusing on large enterprise customers.
- Establish and maintain relationships with decision-makers and key stakeholders at enterprise clients, including C-suite executives.
- Leading a team of over five to generate leads for software and hardware services, including Microsoft, Adobe, Autodesk, Azure, Dynamics 365, Dell, and Windows Professional.
- Be an expert in Adobe's enterprise products, like Adobe Experience Cloud, Adobe Document Cloud, and Adobe Creative Cloud, to effectively sell the solutions.
- Identify opportunities for upselling and cross-selling products and services to current enterprise customers.
- Conducted regular training sessions to improve team performance and ensure up-to-date knowledge of the latest product features and benefits.
- Fostered strong relationships with key clients, resulting in a 20% increase in repeat business and customer retention.
- Utilized data-driven analysis to track team performance, adjust strategies accordingly, and deliver comprehensive reports to senior management, highlighting achievements and areas for improvement.
- Continuously assess customer feedback and satisfaction levels to identify areas for improvement, and proactively address potential issues.
Business Development Manager
Schnell Techno craft Pvt Ltd
Delhi NCR
09.2023 - 10.2024
- Dynamic sales professional and team leader with a proven record of closing deals and driving sales success.
- Expert in setting and achieving ambitious sales targets.
- Established and optimized inside sales processes to boost customer outreach.
- Managed the CRM database using ZOHO CRM.
- Expanded customer contacts and networks through digital marketing and social media.
- Secured a new customer each month through inside sales efforts.
- Mentored and developed the inside sales and lead generation team.
- Achieved sales targets of 1 CR.
- Expanded partner ecosystem by enabling QRP partners (Majorel and Denave).
- Developed and managed customer relationships and accounts.
- Proactively pursued and capitalized on sales opportunities (farming and hunting).
- Created and executed effective sales plans.
- Roles and responsibilities as a team leader:
- Set individual sales targets, and develop sales plans to meet these goals.
- Monitor the team's sales performance, and report on metrics.
- Coach and mentor sales team members to improve their skills and knowledge.
- Develop a sales strategy to achieve organizational sales goals and revenues.
- Coordinate sales action plans for individual salespeople.
- Forecast annual, quarterly, and monthly sales goals.
- Assist sales personnel in establishing personal contact and rapport with top-echelon decision-makers.
- Conduct regular sales meetings to assess the company's progress.
- Collaborate with marketing to identify and reach out to potential clients.
- Manage customer complaints, and resolve them to maintain trust.
- Prepare budgets, and approve expenditure.
- Monitor competition by gathering market data on pricing, products, and delivery schedules.
Sales Mgr. Enterprise Account Manager
Cloud First Technology Pvt Ltd
Delhi NCR
01.2023 - 07.2023
- Led the closure of enterprise deals, generating 1CR revenue monthly, contributing to a 20% increase in overall sales
- Successfully secured enterprise accounts with prominent clients, resulting in a 15% growth in client base
- Managed customer billing for Delhi/NCR and PAN India, ensuring 100% billing accuracy and timely invoicing
- Provided strategic input on market technologies, enhancing the organization's sales strategy, and increasing market competitiveness
- Expertly managed solutions from industry leaders like Microsoft, Google, AWS, Autodesk, and Adobe, achieving a 25% increase in solution adoption
- Prospective research conducted and delivered impactful presentations, demos, and customer round tables, leading to a 30% increase in lead conversion rates
- Collaborated with vendors to achieve sales targets and readiness planning, resulting in a 10% improvement in vendor relationships
- Managed Microsoft Reach Business and customer relationships, maintaining a 95% customer satisfaction rate
- Explored new business opportunities by arranging product training for channel customers, increasing channel sales by 20%
- Oversaw Cloud CSP billing and coordinated with the order management team, achieving a 100% on-time billing rate
- Led sales of Microsoft Open Licenses and managed O365 accounts, driving a 15% increase in license sales
- Fostered high-level customer relationships, resulting in a 10% increase in customer retention
- Implemented CSP business solutions and coordinated end-to-end service support, aligning the service support team for customer implementation, achieving a 95% implementation success rate
Team Leader
MERIDIAN SOLUTION PVT LTD (MICROSOFT CSP PARTNER)
Gurgaon
03.2022 - 08.2022
- Set individual sales targets and develop sales plans to meet these goals
- Monitor the team's sales performance and report on metrics
- Coach and mentor sales team members to improve their skills and knowledge
- Develop a sales strategy to achieve organizational sales goals and revenues
- Co-ordinate sales action plans for individual salespeople
- Forecast annual, quarterly, and monthly sales goals
- Assist sales personnel in establishing personal contact and rapport with top echelon decision-makers
- Conduct regular sales meetings to assess company progress
- Collaborate with marketing to identify and reach out to potential clients
- Manage customer complaints and resolve them to maintain trust
- Prepare budgets and approve expenditure
- Monitor competition by gathering market data on pricing, products, and delivery schedules
Partner Account Manager
DENAVEINDIA PVTLTD
Noida
04.2020 - 11.2021
- Drive, develop, execute, and monitor License Compliance Campaign strategy to meet and exceed revenue plan
- Identify and capture sales opportunities with existing or new customers who have under licensed Autodesk software products
- Assists customers in determining and purchasing correct levels of Autodesk licenses
- Drive compliance reconciliation purchases and use compliance as a compelling event in consolidation purchases
- Develop a cross functional approach for reconciliation
- Research and identify under-licensed accounts and work with sales team to develop a sales approach and strategy to reconcile customer accounts
- Understand the legal compliance framework and exercise high level judgment, develop a sales approach and strategy to reconcile customer accounts
Tele Partner Account Manager (Microsoft India)
Arvato India (MICROSOFT INDIA)
Delhi NCR
10.2015 - 01.2020
- Interact with Partners and understand their business roles and responsibilities
- Collaborating closely with the Partners to help identify new revenue and growth opportunities
- Acting as a hub between the Partner and the various sales, marketing, and services resources within Microsoft
- Managing sales pipelines of the aligned partners
- Conducting Well-structure, Initiative-taking planned calls with partners
- Motivating and helping partners to close their business deals
- Building a strong and lasting relationship with partners' management, sales force and operational people leading to an impactful relationship
- Define a Clear strategy around Technology competence, Microsoft Solution adoption and certification
- Motivate partners to attend Partner events, Technology events and subscribe to online partner newsletters and information
- Align meeting of new partners with BDMs
- Collaborate with partners to know how to do their business at Microsoft
- Building a good relationship with partners to ensure partners are equipped to compete effectively to win deals and gain more revenue
- Solve all the queries of the new partners regarding the licensing policy, pricing policy and where our product can be compatible
- Maintain daily, weekly, and monthly reports of new active partners and create presentations for Microsoft events
Research Analyst
iSource Opportunities
Delhi NCR
08.2014 - 10.2015
- To work on the IT major's project and meet client objectives and deadlines.
- Provide reports on time, and project analysis.
- To make a liaison with key decision makers and map their requirements.
- Handling client service operations for rendering and achieving quality services.
- Using tools like LinkedIn and Twitter to research large, segment-based companies.
- Generating leads for clients through cold calling and emailing (presales).
- Explore procurement opportunities based on the research conducted, and forward the lead to the relevant client.
- Data collation with reference to prospects for IT companies and company profiling.
- Projects: SAP (ERP Solution), BI (Business Intelligence), HANA, Alcatel Lucent (Data and Voice), McAfee (IPS security solution).
Education
M.C.A. -
BANASTHALI UNIVERSITY
01.2013
B.C.A. -
MJP ROHILKHAND UNIVERSITY
01.2010
Higher Secondary -
CBSE Board
01.2007
Senior Secondary -
CBSE Board
01.2005
Skills
- Communication Skills
- Active listening
- Persuasion
- Negotiation
- Product knowledge
- Customer Relationship Management
- Time management
- Problem solving
- Resilience
- Adaptability
Timeline
Sr. Sales Manager
Ramton Technologies Pvt Ltd
11.2024 - Current
Business Development Manager
Schnell Techno craft Pvt Ltd
09.2023 - 10.2024
Sales Mgr. Enterprise Account Manager
Cloud First Technology Pvt Ltd
01.2023 - 07.2023
Team Leader
MERIDIAN SOLUTION PVT LTD (MICROSOFT CSP PARTNER)
03.2022 - 08.2022
Partner Account Manager
DENAVEINDIA PVTLTD
04.2020 - 11.2021
Tele Partner Account Manager (Microsoft India)
Arvato India (MICROSOFT INDIA)
10.2015 - 01.2020
Research Analyst
iSource Opportunities
08.2014 - 10.2015
M.C.A. -
BANASTHALI UNIVERSITY
B.C.A. -
MJP ROHILKHAND UNIVERSITY
Higher Secondary -
CBSE Board
Senior Secondary -
CBSE Board
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