Kanika Gupta
New Delhi
Summary
Dynamic operations leader with a proven track record at INFS, driving 40% revenue growth through innovative strategies and cross-functional collaboration. Expert in process design and team building, I excel in optimizing operations and enhancing customer engagement while fostering a culture of mentorship and problem-solving.
Overview
8
8
years of professional experience
Work History
Head of Operations
INFS
02.2021 - Current
- Developed, implemented, and enforced operational policies and procedures.
- Led organization-wide operations across HR, Marketing, Customer Support, Finance, and Admin, managing teams of 10 to 12 people.
- Drove a 40% revenue growth in FY 2024–25 through innovative sales campaigns, content marketing, and streamlined operations.
- Led the sales calling team and social media team, focusing on follower growth and audience engagement.
- Created and executed campaigns like the INFS Scholarship Test and Health Days to increase lead generation and conversions.
- Took ownership of the end-to-end workshop flow—from planning and coordinating with faculty to ensuring marketing and scholar communication.
- Revamped the LMS for INFS, improving both the learner experience and backend management.
- Ensured 92%+ SLA adherence in customer support operations.
- Engaged with the community in various fitness groups to build awareness and drive brand trust.
- Conducted regular meetings with department heads to review progress towards operational goals.
- Analyzed customer feedback to identify opportunities for process optimization.
- Identified potential risks associated with operations activities and developed mitigation strategies.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
HR, Marketing & Finance Manager
INFS
03.2020 - 02.2021
- Managed brand visibility and built operational processes across functions
- Supported hiring, training, and onboarding while coordinating marketing-led revenue initiatives
Manager, Admin & Finance
INFS
Pune Area
08.2017 - 03.2020
- Oversaw finance, vendor management, internal audits, and supported INFS’s scaling journey during the early growth phase
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Directed recruitment, hiring, and training of new staff members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
B.Com - Bachelor of Commerce
Ramanujan College
Delhi01.2014
Skills
- Google Workspace
- Excel
- Freshdesk
- Multitasking capacity
- Business development
- Asana
- Operations Strategy
- Process Design
- Team Building
- Sales Enablement
- Problem Solving
- Cross-functional Leadership
- LMS Implementation
- Community Engagement
- Project management
- Employee training
- Team leadership
Early Career
None — INFS has been the core of my professional journey.
Looking Ahead
Seeking senior roles in Operations, Strategy, or Growth where I can use my leadership, people management, and problem-solving skills to scale teams and businesses. Preferably remote-first with high ownership, flexibility, and growth potential.
Tools And Skills
- Google Workspace
- Excel
- Slack
- Freshdesk
- Asana
- Operations Strategy
- Process Design
- Team Building
- Campaign Management
- Sales Enablement
- Problem Solving
- Cross-functional Leadership
- LMS Implementation
- Community Engagement
- Client Handling
Leadership Highlights
- Built INFS’s organizational culture from scratch and nurtured it through 8+ years of growth.
- Bridged cross-functional teams and created synergy between execution and ideation.
- Proactively took on “fixer” roles across tech, content, people, and backend ops.
- Developed revenue-focused content and campaign strategies in collaboration with marketing teams.
- Operated at the intersection of growth, content, operations, and team dynamics.
- Personally coached over 2200 fitness clients, significantly strengthening communication and people skills.
Accomplishments
- Standing Ovation Award associated with INFS, rewarded with the Standing Ovation Award for Quarter 2 (FY 2021-22) in recognition of exemplary work, which surpassed the entire INFS team’s expectations
- Standing Ovation Award associated with INFS, rewarded with the Standing Ovation Award for Quarter 1 (FY 2021-22), in recognition of exemplary work that surpassed the entire INFS team’s expectations
- Workplace BACKBONE Award was rewarded as the 'Workplace Backbone' for the outstanding service, tireless effort, and constant support for the INFS Family!
- Standing Ovation Award: Rewarded with the Standing Ovation Award for Quarter 3 (FY 2020-21) in recognition of exemplary work, which surpassed the entire INFS team’s expectations
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Head of Operations
INFS
02.2021 - Current
HR, Marketing & Finance Manager
INFS
03.2020 - 02.2021
Manager, Admin & Finance
INFS
08.2017 - 03.2020
B.Com - Bachelor of Commerce
Ramanujan College
Similar Profiles
Ankit TanejaAnkit Taneja
Founder at Uphaar - Roohani EnterprisesFounder at Uphaar - Roohani Enterprises
Ajit SinghAjit Singh
Financial Modeling Student(Internship) at InvactFinancial Modeling Student(Internship) at Invact
Akib SiddiquiAkib Siddiqui
Associate Manager at HCLTechAssociate Manager at HCLTech
Abhay KumarAbhay Kumar
Sr Sales Manager at Bajaj FinanceSr Sales Manager at Bajaj Finance
Laney HardyLaney Hardy
Head of Operations at Pilot IMSHead of Operations at Pilot IMS