Kanika Jain

As a business leader at TEKsystems, I’ve held dual leadership roles: driving GCC sales strategy and leading GCC IT delivery operations to scale TEKsystems' presence in India’s Global Capability Center (GCC) market.

GCC Sales Leadership:

• Define and execute a Go-To-Market strategy for IT talent and digital transformation solutions tailored to GCCs in India. Use the MEDDIC approach to understand the needs of the captive centers.
• Acquire and onboarded multiple enterprise-level GCC clients annually by deeply engaging stakeholders and tailoring value propositions using the consulative sales approach.
• Negotiated MSAs, rate cards, and service-level terms for Time & Material (T&M), Project-Based, and Managed Workforce Services engagement models to align with client maturity and priorities.
• Built strong C-suite and hiring manager relationships to enable long-term strategic partnerships.

IT Delivery & Operations Leadership

• Led end-to-end IT Delivery Operations for a portfolio of six GCC customers, overseeing a high-performing team of:

5 Account Managers and 14 Recruiters.

• Accountable for growing market share, P&L growth, delivery governance, and ensuring high fill rates and time-to-hire KPIs.
• Collaborated across local and global stakeholders, including clients, recruiters, delivery centers, and leadership teams, to ensure seamless workforce planning and fulfillment.
• Drove internal process improvement and delivery quality by providing feedback loops from client engagements into service operations.

• Joined Sales team; reporting to CEO. Closed three RPO deals in three months

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Serve as the primary contact for clients to address their hiring needs, operational needs, etc.
• Lead the full recruitment lifecycle of the Delivery Team, from sourcing, interviewing, selection, to onboarding, and retention.
• Achieve IT delivery operations objectives and serve the client well.
• Conduct a Quarterly Rewards and Recognition Program for the internal team to inspire the team and celebrate wins.

• Independently oversee and run two IT staffing programs for Cisco Systems India Pvt. Ltd.: i) Recruitment Process Outsourcing program (RPO), India, and ii) Contract Staffing program, Bengaluru.
• Crystallize job descriptions in partnership with the Hiring Manager that reflect the specific skills and competencies needed for various technology roles.
• Organize recruitment drives focused on niche skills to attract specialized talent.
• Handle clients' escalations, streamline operational processes to give an improved clients' experience.
• Actively partner with the Accounts Receivable team for the client’s invoicing, payments and its reconciliation.

• Sr. Process executive, Dec’13 - Dec’14
• Risk Management: Reconciling Over The Counter derivative portfolios majorly for European clients and counterparties
• Identify & mitigate risk associated with collateral and derivate transactions
• Prepare daily, weekly, monthly financial reports to comply 100% with regulatory requirements

• Equity Agency Business Team, October 2012 to November 2013
• Reconciliation of trades for 14 different Asian markets, before releasing trade settlement instructions in the market
• Corporate Action for our Hold in Custody clients and process corporate action events accordingly
• Led the training of newly set up equity settlement team at Bangalore office, post onsite training in Paris
• Equity Cash Dividend team - July 2011 to September 2012
• Process cash dividend for lending and borrowing trades
• Single handedly worked on extensive documentation project of system flows with both upstream and downstream information – A document which is now used as a playbook for Equity Cash Dividend on the job training