Kanika Sahore

• Managed all customer inquiries to successful resolution, ensuring a high level of customer satisfaction.
• Offered immediate resolution to inquiries at the point of customer contact, enhancing customer experience.
• Effectively communicated messages, timely product information, and specific offers to physicians, healthcare staff, and consumers via outbound tele-service.
• Evaluated and escalated calls as appropriate, demonstrating sound judgment and decision-making skills.
• Responded to non-phone customer inquiries (e.g. email, fax), maintaining prompt and accurate responses.
• Ensured compliance with all industry regulations, including adverse event and product quality processes.
• Experienced in literature screening and review for safety, drug coding, maintenance of drug dictionary, and MedDRA coding as required

• Managed assigned project work in a timely manner, meeting or exceeding deadlines.
• Maintained up-to-date knowledge of product, medical, disease, and industry information to provide accurate and informed responses.
• Obtained pertinent customer information and recorded customer interactions in appropriate systems.
• Communicated customer calls, issues, trends, programs, and solutions to facilitate continuous improvement.
• Managed Individual Case Safety Reports (ICSRs) of various case types
• Knowledge of the AE safety profile of assigned drugs/class of drugs, Reference Safety Information documents, data entry conventions and guidelines.

• Developed and implemented innovative teaching methods that enhanced student engagement and learning outcomes

• Collaborated with colleagues on curriculum development initiatives to ensure academic excellence

• Assisted in developing departmental policies, procedures, and activities related to educational programs

• Created assessment tools for evaluating student performance in coursework

• Organized guest lectures from experts in the field of study to supplement course content

• Advised students on their academic plans, career paths, and personal goals.