Kanika Sharma
Administrative Officer
Mississauga,ON
Summary
Productive Administrative Executive with 10-year track record in data management, customer relations and complex problem-solving. Oversees company's operations and handles all administrative needs with efficiency and professionalism. Effectively promotes interdepartmental coordination through exemplary teaming skills. Demonstrated expertise in operations management. Recognized for excellent customer service and time management. Proficient in Microsoft Office and ERP.
Overview
4
4
Certifications
7
7
years of post-secondary education
12
12
years of professional experience
Work History
Administrative Officer
Amecan Inc
Mississauga, Ontario
01.2020 - Current
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Codified office structures and processes to promote teamwork and performance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Prepared daily financial reports like P&L statements, Balance Sheet, Financial summaries to assist business leaders with key decision making and strategic operational planning.
- Interpreted management directives to define and document administrative staff processes.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Collected data, input records and protected electronic files.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Produced highly accurate internal and external letters and memoranda.
Health and Safety Coordinator
Backerhaus Veit Ltd.
Mississauga, Ontario
05.2018 - 11.2019
- Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
- Created safe work environment by complying with safety, health and security requirements.
- Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.
- Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.
- Leveraged statistical analysis to improve awareness, change behavior and drive continuous improvement in programs and processes.
- Supported interaction with local emergency response agencies and responders to coordinate work site security requirements.
- Updated contract, project and crew leaders with daily status reports on observations and incidents.
- Inspected job sites and completed in-depth reports outlining safety concerns and corrective recommendations.
- Conducted safety evaluations to recommend alternate safety procedures.
- Directed recordkeeping and paperwork preparation in line with OSHA requirements.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Headed Joint Health and Safety Committee meeting in the absence of HR Manager
- Ensured compliance with OHSA, WSIB, MOL regulations.
Formulated Standard Operating Procedures related to health and safety for the site.
Brand Experience Representative
Mosaic
Toronto, Ontario
12.2017 - 05.2018
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Carried out day-day-day duties accurately and efficiently.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased awareness of leading product brands to targeted customers at shopping centers.
- Identified opportunities, influenced sales and built customer confidence in various brands.
- Networked and built trustworthy relationships with potential customers.
- Provided feedback to associated department about customer experience.
- Assisted in organizing marketing events in various scenarios.
- Built good people skills and created trusted relationships with potential customers.
- Provided continuous feedback internally to improve client experience.
Relationship Manager, Banking Operations
IDBI Bank Ltd
Delhi, India
07.2008 - 01.2017
- Worked with sales and operations departments to facilitate communication and deliver personalized solutions to customers.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Managed portfolio of around 500 high net worth (HNW) clients with $5 million in total assets.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Transcended requirements on consistent basis to satisfy customers.
- Presented clients with highly evaluated investment options to meet diverse demands.
- Used effective sales strategies to convince clients to accept proposals, resulting in increase of more than $500 000 in new business per year.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Developed customized summaries to assess each client's participation level and determine targets for follow-up plans.
- Created customer support strategy for team of 10 to increase customer retention by 15%.
- Worked with clients to address and respond to client and partnership management issues.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Networked with business leaders and executives to identify clientele within local community.
- Assessed client satisfaction throughout credit management process by soliciting customer feedback and asking banking service questions like investment portfolio, credit opportunities, mortgage requirements.
- Educated customers about credit and investment options and processed purchases.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Supported branch manager using detail orientation and accuracy, resulting in 10-15% increase in new business.
Education
Post Graduate Certificate - International Business Management
Centennial College
Toronto 01.2017 - 09.2017
MBA - Business Administration
G B Pant University of Agriculture & Technology
India 09.2006 - 09.2008
Bachelor of Technology - Instrumentation & Control
Graphic Era Institute of Technology
India 05.2002 - 04.2006
Skills
Policy and procedure modification
Documentation and control
Administrative management
New employee orientations
Database administration
Workflow planning
Account Reconciliation
Contract negotiations
Relationship building
Credit and collections
Presentation design
Payroll and budgeting
Appointment Scheduling
Privacy compliance
Business operations knowledge
Customer Relations
Database Management
Project planning
Spreadsheet management
Accounting familiarity
Filing and data archiving
Business administration
Bookkeeping
Team coordination
Business Analytics
Operations management
Certification
Scrum Fundamentals Certificate
Timeline
Administrative Officer
Amecan Inc
01.2020 - Current
Health and Safety Coordinator
Backerhaus Veit Ltd.
05.2018 - 11.2019
Brand Experience Representative
Mosaic
12.2017 - 05.2018
Post Graduate Certificate - International Business Management
Centennial College
01.2017 - 09.2017
Relationship Manager, Banking Operations
IDBI Bank Ltd
07.2008 - 01.2017
MBA - Business Administration
G B Pant University of Agriculture & Technology
09.2006 - 09.2008
Bachelor of Technology - Instrumentation & Control
Graphic Era Institute of Technology
05.2002 - 04.2006