KANIKA SHARMA
Strategic Program&Operations Manager | Ed-Tech & Business Growth
Kasauli,HP
Summary
Results-driven Program & Operations Manager with expertise in project&Program management, team leadership, process optimization, and business growth strategies. Experienced in leading cross-functional teams across operations, sales, marketing, and learning & development to drive efficiency and revenue. Adept at budgeting, stakeholder management, Agile methodologies, and training & development. Passionate about building scalable processes, streamlining operations, and delivering high-impact business outcomes.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Program Manager & Operations Lead
Codeyoung
06.2022 - Current
- Led 100+ team members across operations, training, and business strategy to optimize processes and revenue growth
- Spearheaded the development of Codeyoung's first school book, collaborating with sales and marketing teams for market positioning
- Launched Science as a new subject offering, significantly boosting company revenue by conducting market research, curriculum planning, hiring, and training
- Launched English as a new subject, successfully managing the end-to-end execution, sales training, and quality control
- Currently managing all three projects (School Book, Science & English) and ensuring continued quality and growth
- Working on new upcoming projects and serving as a Quality Analyst to maintain excellence in all initiatives
- Implemented Agile methodologies (Scrum & Kanban) to streamline workflows and increase efficiency
- Managed budgeting and resource allocation, ensuring cost-effective solutions that improved profitability
Project Manager - Content & Learning Operations
Vedantu Innovations
11.2021 - 06.2022
- Company Overview: Bengaluru
- Managed end-to-end content development operations for JEE/NEET courses, overseeing cross-functional teams (DTP, content, curriculum, and L&D)
- Optimized project workflows, reducing content production timelines by 30% through automation and process improvements
- Led hiring and training for new employees, enhancing productivity and retention rates by 25%
- Served as the POC for project execution, working closely with internal teams to ensure seamless operations
- Bengaluru
Operations & Training Manager,L&D Manager
Byju's
01.2020 - 10.2021
- Company Overview: Think and Learn Pvt Ltd, Bengaluru
- Designed and executed a scalable training curriculum for K-12, JEE, and NEET educators, reducing onboarding time by 40%
- Led learning operations & content strategy, aligning business goals with student success metrics
- Collaborated with HR & Operations teams for talent acquisition, onboarding, and workforce optimization
- Developed performance tracking systems using KPIs and data analytics, leading to a 15% increase in educator efficiency
- Introduced automated learning modules, improving engagement and reducing manual workload
- Think and Learn Pvt Ltd, Bengaluru
Education
Master of Science (M.Sc) - Physics
Chandigarh University
08.2017 - 08.2019
Bachelor of Science (Hons) - Physics
Himachal Pradesh University
08.2015 - 08.2017
MBA - Finance And Marketing
Chandigarh University
Chandigarh, India 06.2023 - Current
Skills
- Program & Project Management
- Operations & Process Optimization
- Budgeting & Financial Planning
- Cross-Functional Team Leadership
- Strategic Planning & Business Growth
- Agile Methodologies (Scrum, Kanban)
- Stakeholder & Client Management
- Learning & Development Strategies
- Talent Acquisition & Team Building
- Performance Metrics & KPI Tracking
JIRA & LMS
- Data-Driven Decision Making
Microsoft Excel (Advanced) & Google Sheets
HubSpot & Zoho CRM
- Certified in Agile (Scrum, Kanban)
- SAP SuccessFactors
Team leadership & Strategic Planning
Risk analysis and management
Team development
Agile projects
Customer service
Websites
Certifications And Achievements
🏆 Certified Agile Practitioner (Scrum & Kanban)
🏆 Certified Program Manager – PMI (Project Management Institute)
🏆 Google Data Analytics Certification – Google
🏆 Salesforce Administrator Certification – Salesforce
🏆 Learning & Development Leadership Certification – LinkedIn Learning
🏆 Successfully led & delivered 3+ major projects at Codeyoung, driving revenue growth.
🏆 Created and published multiple learning materials for JEE/NEET aspirants, improving exam readiness.
🏆 Designed and executed training modules, reducing onboarding time and improving retention.
🏆 Implemented Agile methodologies to improve project execution, team efficiency, and business outcomes.
🏆 Developed structured hiring and training programs, enhancing team performance and reducing attrition.
🏆 Optimized business processes and budget planning, leading to cost savings and operational efficiency.
🏆 Successfully launched and scaled new curriculum offerings (Science & English) at Codeyoung, driving significant revenue growth.
🏆 Trained and mentored 100+ professionals in operations, training, and program management.
🏆 Recognized for excellence in team leadership, cross-functional collaboration, and stakeholder engagement.
🏆 Successfully led & delivered 3+ major projects at Codeyoung, driving revenue growth.
🏆 Created and published multiple learning materials for JEE/NEET aspirants, improving exam readiness.
🏆 Designed and executed training modules, reducing onboarding time and improving retention.
🏆 Implemented Agile methodologies to improve project execution, team efficiency, and business outcomes.
🏆 Developed structured hiring and training programs, enhancing team performance and reducing attrition.
🏆 Optimized business processes and budget planning, leading to cost savings and operational efficiency.
Timeline
MBA - Finance And Marketing
Chandigarh University
06.2023 - Current
Program Manager & Operations Lead
Codeyoung
06.2022 - Current
Project Manager - Content & Learning Operations
Vedantu Innovations
11.2021 - 06.2022
Operations & Training Manager,L&D Manager
Byju's
01.2020 - 10.2021
Master of Science (M.Sc) - Physics
Chandigarh University
08.2017 - 08.2019
Bachelor of Science (Hons) - Physics
Himachal Pradesh University
08.2015 - 08.2017
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