KANIKA SINGH
Delhi
Summary
Dynamic professional with over 6 years of experience in business analysis, operations, and client management, including recent roles in international hospitality. Currently enhancing skills in Data Science and Artificial Intelligence to leverage technology for innovative solutions. Proven ability to utilize data for informed decision-making and improved customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Head Manager
Studio 17, Hair Masters Luxury Salon
01.2024 - 05.2024
- Lead daily operations of a premium salon branch, ensuring seamless customer service and staff performance
- Developed an efficient client appointment system, improving scheduling accuracy and reducing wait times
- Oversaw inventory control, reducing monthly waste by 20% through streamlined tracking
- Handled budget allocation, vendor coordination, and billing oversight
- Provided leadership, coaching, and mentoring to team members.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Conducted periodic meetings with staff to review progress on goals and objectives.
- Established and built customer relationships through targeted outreach and initiatives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Wait Staff (Event Services)
The Atlantic Group
Melbourne
08.2023 - 11.2023
- Provided high-quality service at corporate and luxury events, facilitating smooth guest interactions.
- Assisted in logistical event setup and teardown, optimizing layout and flow
- Maintained inventory and pre-event preparation, ensuring readiness and attention to detail
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Business Analyst
Riser Institute of Skill Enhancement
09.2020 - 05.2023
- Analyzed operational gaps in international education services and recommended system improvements
- Built and maintained dashboards, performance reports, and KPI tracking tools
- Participated in global education forums and built collaborative business relationships
- Designed scalable templates for project evaluation and data analysis
- Identified needs of customers promptly and efficiently.
Business Associate
Invixo Pvt Ltd
01.2018 - 08.2020
- Managed end-to-end client engagement, improving satisfaction and long-term retention
- Played a key role in business development initiatives and daily office operations
- Created dashboards and self-service tools to enhance cross-functional reporting.
Google AdWords Specialist
Fidelity Information Services
05.2017 - 07.2017
- Resolved customer issues on Google AdWords and Google Analytics with high customer satisfaction rates
- Supported small businesses with SEO and digital marketing best practices
Junior Business Associate
Council for American Education
05.2016 - 08.2016
- Advised prospective students for U.S. & Canada applications and managed backend coordination
- Led the company's social media initiatives and assisted with promotional campaigns
QA Analyst Intern
Accusoft
Tampa
01.2015 - 03.2015
- Created and maintained database of common and known testing defects.
- Conducted manual testing for web and software applications, ensuring bug-free deployment
- Provided usability feedback and collaborated with developers for iterative improvement
Student Assistant
University of Tampa Post Office
Tampa
08.2012 - 12.2014
- Company Overview: FL, USA
- Delivered customer support, handled switchboard operations, and managed internal logistics
- FL, USA
Education
Bachelor of Science - Management Information Systems (Finance Minor)
University of Tampa
FL, USA01.2015
Senior Secondary -
Delhi Public School, RK Puram
New Delhi01.2010
Secondary School -
Delhi Public School, RK Puram
New Delhi01.2008
Skills
- Client scheduling solutions
- Payroll administration processes
- Report generation strategies
- Vendor coordination
- Business development
- Budget allocation
- Telephone and email etiquette
- Interpersonal skills
- Machine learning and AI
- Predictive analytics techniques
- Microsoft Excel proficiency
- Staff coaching and development
- Data science methodologies
- TensorFlow and Scikit-learn
- SAP ERP and NetWeaver
- Microsoft SQL Server expertise
- MS Office Suite applications
- Project management with MS Project
- Visio diagramming skills
- HTML web development
- Use case and ERD design
- UML modeling techniques
- Data flow diagram creation
- Python for data analysis
- SQL database management
Languages
English
First Language
Hindi
Proficient (C2)
C2
French
Elementary (A2)
A2
Professional Development
- Boston Institute of Analytics Artificial Intelligence & Data Science(Ongoing)
- Coursera Data Science & Machine Learning (Ongoing)
Certification
- Google Adwords Certification
- Information Systems Analyst – ICCP, 2014
- Oracle Database Design & SQL Programming
Honors
- Dean’s List, University of Tampa
- Delegate, Global Young Leaders Conference, Washington DC & New York, USA
- Cultural Exchange Delegate, Pocheon International Program, South Korea
- 4-Year Academic Scholarship, University of Tampa
- Former Secretary, ACM Technology Club, University of Tampa
Hobbies and Interests
- Passionate about art and photography
- Enjoy global travel and cultural exchange
- Strong interest in human-centered design and education equity
Volunteer Experience
- Chanderbhan Memorial Trust, Educational outreach, 2022–2023
- REWS, Rural Education & Welfare Society, 2008–2009
- Social Upliftment Movement India, 2008–2009
Timeline
Branch Head Manager
Studio 17, Hair Masters Luxury Salon
01.2024 - 05.2024
Wait Staff (Event Services)
The Atlantic Group
08.2023 - 11.2023
Business Analyst
Riser Institute of Skill Enhancement
09.2020 - 05.2023
Business Associate
Invixo Pvt Ltd
01.2018 - 08.2020
Google AdWords Specialist
Fidelity Information Services
05.2017 - 07.2017
Junior Business Associate
Council for American Education
05.2016 - 08.2016
QA Analyst Intern
Accusoft
01.2015 - 03.2015
Student Assistant
University of Tampa Post Office
08.2012 - 12.2014
Bachelor of Science - Management Information Systems (Finance Minor)
University of Tampa
Senior Secondary -
Delhi Public School, RK Puram
Secondary School -
Delhi Public School, RK Puram
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