Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
References
Timeline
Generic

KANIKA TALWAR

Pune

Summary

Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project management. Skilled in overseeing day-to-day business operations, optimizing processes, and enhancing productivity. Known for strong leadership, communication, and decision-making skills to deliver results in dynamic environments. Organized in managing complex projects with multiple deadlines. Collaborative communicator to quickly build relationships with both clients and business audiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Digital Analyst (Project Lead)

Citi Corp Services Pvt Ltd
Pune
10.2022 - Current
  • Participate in the development of short-term and long-term strategic plans in alignment with the organization's mission and vision
  • Assist in translating strategic goals into actionable plans and initiatives for various departments or functional areas
  • Monitor progress against strategic objectives and recommend adjustments as necessary
  • Oversee day-to-day operations and processes to ensure efficiency and adherence to quality standards
  • Identify operational bottlenecks and implement solutions to optimize workflows and resource allocation
  • Lead or support project teams in planning, execution, and monitoring of key initiatives
  • Define project scope, objectives, and deliverables in collaboration with stakeholders
  • Track project timelines, budgets, and resources, ensuring projects are completed on schedule and within budget
  • Monitor financial performance against budgets and provide analysis and recommendations to management
  • Developed detailed project plans, including scope, timeline, budget, and resource requirements to ensure timely delivery of projects along with Programme Managers and negotiated and managed scope as per business requirements
  • Conducted thorough reviews of completed projects for quality control purposes which led to fewer issues upon final completion
  • Facilitated stakeholder engagement sessions to gather valuable input during critical decision-making moments in project life cycle
  • Enhanced team performance by providing regular feedback, coaching, and training on implementing Agile
  • Increased project success rate by implementing structured quality assurance, security and ensuring compliance of the digital product throughout project lifecycle
  • Conduct regular retrospective calls and, measuring Key KPIs and parameters and sharing regular progress in the form of presentations and Dashboards
  • Optimized resource utilization by balancing workloads across multiple projects simultaneously while maintaining high-quality standards
  • Build and maintain strong relationships with internal and external stakeholders, including senior management, department heads, and external partners
  • Serve as a point of contact for business-related inquiries and provide timely responses and solutions
  • Prepare comprehensive reports and presentations for senior management, summarizing key findings, recommendations, and performance metrics
  • Identify opportunities for process optimization, automation, or technological advancements to enhance operational efficiency and effectiveness

Executive Assistant

Citi Corp Services Pvt Ltd
02.2022 - 09.2022
  • Responsible for Business Management, CoE and Site Strategy of BU
  • Heading Risk and Control, Expense management for site
  • Generating reports and Dashboards for Mandatory Training and governance
  • Demonstrated excellent stakeholder management by managing calendar for Directors assigned
  • Acted as delegate for directors and represented leadership in governance forums
  • Publishing Action Items on behalf of leadership and follow up on open items till closed
  • Core member of developing site operational strategy, coordinate preparation of virtual roadshows
  • Publishing Site wide used reports via tools like Advanced Excel, Tableau, PowerPoint presentations
  • Collaborate with department heads to streamline cross-functional processes and improve overall operational effectiveness

Personal Assistant- Shared Services

Fujitsu Consulting India Pvt Ltd
07.2019 - 01.2022
  • Assisting 6 Directors of company as PA in their diary and travel and expense management for UK Region Coordinate communications and channels, track and follow up on requests
  • Proactive in anticipating needs of directors and prioritize tasks around them
  • Perform a variety of accounting activities, such as maintaining expense reports, purchase orders and invoices each week

Assistant Sales Manager

Marriott International
02.2017 - 07.2019
  • Adhere to International standard service procedures with strong background in Public Relations, Business Development, Training and General Administration
  • Devising strategies to capture a larger market share and to target new segments
  • Building strong relations and acting as an ambassador of the hotel for VPs and Senior Leadership team for their visit Network for new sales opportunities
  • Conduct Sales Blitz and provide marketing inputs to support sales growth

Club Ambassador

GMS Consultants Pvt Ltd
Pune
07.2014 - 02.2017
  • Accountable for selling memberships of Eat Drink and More Club for Westin Pune
  • Training team of 10 tele callers on membership product
  • Making relations with the hotel partner to fetch more inside leads and guest satisfaction

Education

Master -

Alliance
08.2025

Bachelor of Arts - English Literature

Delhi University
01.2014

GMS 250 Star Award -

GMS Consultants Pvt Ltd

Skills

  • Advanced Excel
  • Data and Analytics
  • SQL
  • Operations Management
  • Project Management
  • Budgeting
  • Resource Management
  • Strategic Planning
  • Process Improvement
  • Team Leadership
  • Stakeholder Management
  • Financial Reporting
  • Risk and Governance
  • Decision-Making
  • Goal Setting
  • Problem-solving abilities
  • Organizational Skills

Additional Information

  • PERSONAL INFORMATION Title: Project ENGAGEMENT LEAD | CSM AWARDS

Certification

LinkedIn Budgeting and Resourcing Course

Certified Scrum Master

Accomplishments

· Recipient of Citi Gratitude Gold Award - July 2023 for bringing Malaysia Divestiture to execution and securing business consent before timelines

· Recipient of Gold, Bronze and Copper Gratitude Awards - April 2022, June 2022 for exceeding expectations in Site Strategy and Business Operations.

· Fujitsu Bronze Award - Assisting Senior Leadership team in UK. - Fujitsu Consulting Pvt Ltd within 6 months of joining the organization

· Brilliant Executive of the Month - July 2018 - Indore Marriott Hotel

References

References available upon request.

Timeline

IT Digital Analyst (Project Lead)

Citi Corp Services Pvt Ltd
10.2022 - Current

Executive Assistant

Citi Corp Services Pvt Ltd
02.2022 - 09.2022

Personal Assistant- Shared Services

Fujitsu Consulting India Pvt Ltd
07.2019 - 01.2022

Assistant Sales Manager

Marriott International
02.2017 - 07.2019

Club Ambassador

GMS Consultants Pvt Ltd
07.2014 - 02.2017

Master -

Alliance

Bachelor of Arts - English Literature

Delhi University

GMS 250 Star Award -

GMS Consultants Pvt Ltd

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