Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kanika Verma

New Delhi

Summary

Dynamic Customer Sales Supervisor at A & S Travels with a proven track record in employee training and policy development. Expert in enhancing customer service through effective complaint handling and performance evaluation. Adept at implementing sales strategies that drive profitability while fostering a collaborative team environment.

Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Customer Sales Supervisor

A & S Travels
New Delhi
09.2013 - 07.2017
  • Assisted in developing training materials for new hires as well as existing employees.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.

Team Leader, Sales Operations

Crystal Travel Pvt Ltd
Gurgaon
12.2011 - 08.2013
  • Assisted in developing marketing campaigns that increased brand awareness.
  • Conducted regular performance reviews with team members to assess strengths and weaknesses.
  • Monitored staff performance and provided feedback on areas of improvement.
  • Collaborated with other departments to ensure smooth workflow processes across the organization.
  • Organized training sessions for new employees on operational procedures.
  • Coached team members on best practices for achieving success in their roles.

Travel Sales Consultant

Interglobe Technologies Ltd
Gurgaon
09.2009 - 11.2011
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Processed refunds, exchanges, and upgrades when necessary.

Travel Consultant

Yatra Travels Pvt Ltd
Gurgaon
03.2007 - 08.2009
  • Assisted in training new staff members in use of reservation systems and customer service techniques.
  • Maintained up-to-date knowledge of all aspects of the travel industry including fares, tariffs and regulations.
  • Managed online booking systems for airline tickets and hotel reservations.
  • Developed strategies to increase sales and profitability of the business.
  • Resolved customer complaints in a timely manner.

Education

Bachelor of Arts - Political Science

Delhi University
New Delhi
07-2012

High School Diploma -

Shiksha Bharti Public School
New Delhi
04-2006

GED -

Shikha Bharti School
New Delhi
05-2004

Skills

  • Employee training
  • Policy development
  • Customer service
  • Performance evaluation
  • Team leadership
  • Sales strategies
  • Complaint handling
  • CRM software
  • Excellent communication

Accomplishments

  • Received Best Sales Representative of the Year Award in Interglobe Technologies Ltd working as a Team member of Ethopian Airlines Team

Timeline

Customer Sales Supervisor

A & S Travels
09.2013 - 07.2017

Team Leader, Sales Operations

Crystal Travel Pvt Ltd
12.2011 - 08.2013

Travel Sales Consultant

Interglobe Technologies Ltd
09.2009 - 11.2011

Travel Consultant

Yatra Travels Pvt Ltd
03.2007 - 08.2009

Bachelor of Arts - Political Science

Delhi University

High School Diploma -

Shiksha Bharti Public School

GED -

Shikha Bharti School

Similar Profiles

CREATE PROFILE
Kanika Verma