Kanika Verma
Ghaziabad
Summary
Results-driven professional specializing in data analysis and account management. Expertise in streamlining workflows and ensuring compliance, leading to increased efficiency. Strong track record of enhancing client relationships through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Management Trainee
Genpact
03.2023 - Current
- Streamlined workflows and improved process efficiency through effective team collaboration.
- Analyzed overdue account data to identify trends and develop collection strategies.
- Managed division tasks including deductions, training sessions, presentations, and customer interactions.
- Ensured compliance of collection activities with relevant US laws and regulations.
- Oversaw government accounts while maintaining client communication for resolution.
- Addressed team queries promptly to facilitate smooth operations.
- Conducted daily meetings to delegate tasks based on operational requirements.
- Handled team operations during absence of Team Leader and Manager.
Process Developer
Genpact
03.2021 - Current
- Chase 200+ live accounts every week.
- Handling government customers for Hospitals client.
- Maintain accurate records and relevant reports for all accounts.
- Track incoming daily Payments and Mark them as paid in the account before follow-
ups. - Billing the accounts on a daily basis and issuing invoices daily, manage month-end
closing activities related to billing. - Assist with complex client billing that include credit notes, Charge backs, split billing,
manual billings. - Perform other duties as necessary that include reporting accounts status on weekly
reviews that are over 90 days due. - Providing clients and reps with documents required for the payment process that
include W8 form, bank letters, Hard copies if required by post. Providing clients and
reps with tax related queries.
Education
MBA - International Business Management
Bharati Vidyapeeth Deemed University
01-2023
Skills
- Data analysis and interpretation
- Account management and billing
- Compliance and process assurance
- Workflow optimization
- Financial management
- Project support and collaboration
- Analytical thinking and adaptability
- Interpersonal skills and team building
- Multitasking capabilities
Languages
English
Upper Intermediate (B2)
B2
Certification
Business Analysis Fundamentals
Timeline
Management Trainee
Genpact
03.2023 - Current
Process Developer
Genpact
03.2021 - Current
MBA - International Business Management
Bharati Vidyapeeth Deemed University