Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kanika Wasan

New Delhi

Summary

Dedicated Media Analyst with two years of specialized experience in media monitoring and article coding for diverse projects at CISION, under Wipro's payroll. I also have four months of experience as a Customer Service Executive (chat support) at Convergys on a contractual basis. I am adept at managing multiple client projects with precision and delivering accurate, insightful media analysis.

I hold a B.Com degree from Delhi University (SOL) and possess strong communication skills, along with a B2-level certification in Spanish. This enables effective collaboration across languages and teams. I thrive on the challenge of managing multiple projects simultaneously while maintaining a high level of accuracy and delivering impactful results.

Overview

5
5
years of professional experience

Work History

Media Analyst

Wipro
Gurugram
07.2022 - 07.2024
  • Handled various projects with multiple international clients, ensuring high accuracy in media monitoring and article coding
  • Resolved client queries effectively through calls and emails, providing timely and clear communication
  • Optimized media plans using advanced analytics tools, enabling in-depth evaluation of campaigns and their performance
  • Developed strategic insights by evaluating competitor performance and industry benchmarks, contributing to clients' strategic decision-making processes
  • Demonstrated strong communication skills.

Customer Service Executive

Convergys
New Delhi
09.2019 - 01.2020
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Ensured that all customer queries were handled quickly and professionally.

Education

B2 level -

School of Spanish
05.2022

Bachelor of commerce (BCOM. PROGRAMME) -

School of Open Learning Delhi - Vishwavidyalaya
06.2020

Class XII - CBSE Board -

Lady Irwin Sr. Sec. School - Connaught Place
05.2017

Class X - CBSE Board -

Lady Irwin Sr. Sec. School - Connaught Place
03.2015

Skills

  • Ability to Work Under Pressure
  • Microsoft Excel
  • Problem-Solving
  • Workflow Management

Languages

  • Hindi
  • Spanish
  • English

Timeline

Media Analyst

Wipro
07.2022 - 07.2024

Customer Service Executive

Convergys
09.2019 - 01.2020

B2 level -

School of Spanish

Bachelor of commerce (BCOM. PROGRAMME) -

School of Open Learning Delhi - Vishwavidyalaya

Class XII - CBSE Board -

Lady Irwin Sr. Sec. School - Connaught Place

Class X - CBSE Board -

Lady Irwin Sr. Sec. School - Connaught Place
Kanika Wasan