Kanimolzi Tamilarasan

Talent Acquisition.

• Coordinate with hiring managers to identify staffing needs
• Recruited, interviewed and selected employees to fill vacant and new positions and administer manual dexterity tests
• Determine selection criteria
• Source potential candidates through online channels social platforms and professional networks (eg: Indeed)
• Plan interview and selection procedures, including screening, calls, assessments and in-person interviews
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System
• Design job descriptions and interview questions that reflect each position’s requirements
• Worked closely with the co-officers and delivery managers in the company to determine job requirements and appropriate recruiting strategies
• Forecast quarterly and annual hiring needs by department
• Foster long-term relationships with past applicants and potential candidates
• Handled various employee relations issues ranging from new employee orientation to career development as well terminations where applicable.

HRIT - PIA

• Proficient on applications (service now and workday)
• Downloading the report from service now an extracting it and making changes according to client’s request
• Provided product price information to customers.
• Mass uploading and changes to employee’s profiles
• Initiating transactions like country transfers and compensation changes
• Skilled on SAP and MRDR applications
• Verifying employee details for compensation changes on SAP
• Carried out day - to - day activities accurately and efficiently
• Created share points for daily maintenance
• Produced detailed and relevant reports for service now on day- to- day basis
• Making sure to close the tickets and maintaining the TAT given for 24 hours.

Employee Data Management

• Experienced on Workday and service now
• Initiating transactions on employee profile for personal data change, Termination, On-boarding and job change
• Worked closely with Shared services to maintain optimum levels of communication to effectively and efficiently complete projects
• Developed and maintained courteous and effective working relationships
• Offered friendly and efficient service to all customers, handled challenging situations with ease
• Resolved problems, improved operations, and provided exceptional service
• Carried out day-day-day duties accurately and efficiently
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Worked flexible hours, night, weekend, and holiday shifts
• Documented findings and produced reports to aide management in assessing and correcting quality concerns
• Performed root cause analysis through end and end of service issue
• Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies
• Created share point for daily maintenance activities
• Produced detailed and relevant reports for Service now on day-to-day basis.

• Developed and actualized customer service initiatives to decrease wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers
• Boosted sales revenue by skilfully promoting diverse service options
• Demonstrated items to customers and created customer awareness, interest and sales
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Maintained accurate and current customer account data with manual forms processing and digital information updates
• Evaluated account and service histories to identify trends, using data to mitigate future issues
• Maintained clean personal appearance, modelled store's outfits when working clothing department settings and wore uniforms per company policy
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction
• Answered constant flow of customer calls with minimal wait times
• Leveraged sales expertise to promote products and capitalized on upsell opportunities
• Answered customer telephone calls promptly to avoid on-hold wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Handled escalation calls abruptly
• Recommended products to customers, thoroughly explaining details
• Offered friendly and efficient service to all customers, handled challenging situations with ease.

• Provided primary customer support to external customers
• Developed and actualized customer service initiatives to decrease wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Demonstrated items to customers and created customer awareness, interest and sales
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Handled escalation calls abruptly
• Recommended products to customers, thoroughly explaining details
• Offered friendly and efficient service to all customers, handled challenging situations with ease.

• Answered questions about a company’s products or services
• Delivered information about company’s offering
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Handled escalation calls abruptly
• Answered customer telephone calls promptly to avoid on-hold wait times
• Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction
• Recommended products to customers, thoroughly explaining details
• Offered friendly and efficient service to all customers, handled challenging situations with ease
• Explained about the product and subscriptions thoroughly so that customers are satisfied
• Worked flexible hours, night, weekend, and holiday shift.

• Answered questions about a company’s products or services
• Processed orders and transactions
• Delivered information about company’s offering
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Handled escalation calls abruptly
• Answered customer telephone calls promptly to avoid on-hold wait times
• Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction
• Recommended products to customers, thoroughly explaining details
• Offered friendly and efficient service to all customers, handled challenging situations with ease
• Explained about the product and subscriptions thoroughly so that customers are satisfied
• Worked flexible hours, night, weekend, and holiday shift.