Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Disclaimer
Timeline
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KANIMOZHI R.

Tirchirappalli

Summary

With over a decade of expertise in luxury travel planning and a proven track record of delivering bespoke experiences, I bring a deep understanding of the industry's best practices and cutting-edge GDS systems. My ambition and dedication have been instrumental in consistently exceeding sales targets and fostering lasting relationships with high-net-worth clients

Overview

13
13
years of professional experience
1
1
Certification

Work History

SENIOR AIR TICKET MANGER

M/s THANJAI TOURS AND TRAVELS PTE LTD SINGAPORE
Singapore
02.2013 - 06.2023

* Managed a portfolio of 80+ high-net-worth clients, delivering bespoke international travel packages.
* Pioneered the adoption of Virtuoso network partnerships, amplifying luxury service offerings by connecting with top-tier travel advisors and suppliers.
* Executed targeted outreach programs that expanded repeat business by 35% within one fiscal year.
* Curated exclusive travel content for company platforms, contributing to a 50% boost in online engagement.
* Coordinated with cross-functional teams to optimize customer service protocols, refining the end-to-end client journey

Reservation & Ticketing Executive

M/s Diplomat Infotech Pvt ltd
Chennai
11.2011 - 01.2013

* Designed personalized travel experiences for a diverse clientele, exceeding sales targets by 20% each quarter.
* Deployed expert knowledge of GDS systems to enhance booking efficiency and accuracy.
* Facilitated seamless travel experiences by providing round-the-clock support to clients during their journeys.
* Established key partnerships

Reservation Staff

M/s Travel Lounge
Tirchirappalli
11.2010 - 10.2011

* Orchestrated high-end travel experiences tailored to affluent client specifications, managing over 100 luxury itineraries annually with meticulous attention to detail.
Increased customer satisfaction rate by 35% through personalized service and proactive issue resolution, enhancing client loyalty and retention.
* Spearheaded the integration of GDS technologies, resulting in a 40% reduction in booking times and a more streamlined reservation process.
* Negotiated exclusive deals with premium vendors, securing on average 15% better rates for our clients compared to standard industry offerings.
* Cultivated a strong personal brand as a luxury travel advisor, contributing to a 20% year-over-year revenue growth for the company.
* Led a successful digital marketing campaign that generated a 35% increase in new business, leveraging social media and industry

Education

B.Sc (IT) -

Annamalai University
05.2011

H.S.L.C -

St. Anne's Girls Hr. Sec. School
Trichy
03.2008

S.S.L.C. -

Savithri Vidhyasala Hindhu Girls Hr. Sec. School
Trichy
03.2006

Skills

  • GDS systems
  • Luxury travel planning
  • Client relationship management
  • Travel itinerary design
  • Booking efficiency
  • Market analysis
  • Digital marketing
  • Customer service
  • Time management
  • Negotiation and conflict resolution

Certification

  • IATA, SATM, Cochin
  • ADVANCED GDS TRAINING PROGRAM, GALILEO INDIA IN SATAM
  • DIPLOMA IN AVIATION HOSPITALITY MANANGEMENT IN AIRHOSTESS ACADEMY

Affiliations

  • Increased Customer Retention
    Developed new client engagement strategies, resulting in a 25% increase in repeat bookings over a two-year period.
  • Streamlined operations: revised internal processes, directly improving response times, and customer satisfaction
  • Cost Savings Negotiations
    Secured significant cost reductions for corporate travel packages through strategic vendor negotiations, capturing 10% average savings
  • Enhanced Client Onboarding
    Led the redesign of the client onboarding process, enhancing user experience and cutting setup times by 30%
  • Successful Marketing Initiative:

A key contributor to the design and execution of a digital marketing strategy that attracted a 40% increase in new clients

Languages

Tamil
First Language
English
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Timeline

SENIOR AIR TICKET MANGER

M/s THANJAI TOURS AND TRAVELS PTE LTD SINGAPORE
02.2013 - 06.2023

Reservation & Ticketing Executive

M/s Diplomat Infotech Pvt ltd
11.2011 - 01.2013

Reservation Staff

M/s Travel Lounge
11.2010 - 10.2011

B.Sc (IT) -

Annamalai University

H.S.L.C -

St. Anne's Girls Hr. Sec. School

S.S.L.C. -

Savithri Vidhyasala Hindhu Girls Hr. Sec. School
KANIMOZHI R.