Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

KANIPAKAM AMMULU

Andhra Pradesh, Tirupati,

Summary

Results-driven professional specializing in customer service and relations. Demonstrated success in resolving inquiries and implementing process improvements that enhance operational efficiency. Extensive experience in addressing accounting issues and improving team performance, leading to increased customer satisfaction. Expertise in automating GST reporting in Tally, significantly improving compliance speed.

Overview

10
10
years of professional experience

Work History

Tally Executive

Apto Technologies
Andhra Pradesh, Tirupati
07.2024 - Current
  • Resolved customer inquiries and complaints through effective problem-solving techniques.
  • Engaged customers with strong verbal skills to identify needs and requirements.
  • Oversaw daily operations to ensure high-quality service delivery.
  • Implemented process improvements that enhanced team performance and efficiency.

Senior Transaction Processing Officer

Mphasis Ltd
Bangalore
09.2015 - 02.2019
  • Verified completeness of loan packages by ensuring all documentation met required standards.
  • Reviewed loan packages to confirm fulfillment of all conditions and criteria.
  • Managed customer inquiries, recorded missing documents, and produced copies of loan files.
  • Executed daily data entry tasks while analyzing information in a fast-paced, customer-driven environment.

Education

MBA - Finance And HR

Padmavathi Mahila University
Andhra Pradesh, Tirupati
08-2015

B.Com - Computer Applications Development

Sri Venkateswara University
Andhra Pradesh, Tirupati
06-2013

Skills

  • Customer service and relations
  • Process improvement
  • Problem solving
  • Operations management
  • Relationship management

Accomplishments

  • Recognized with the 'Summit Award' in October 2018
  • Received the 'Spirit of Winning' award in April 2017 and May 2016
  • Received 'Star Performer award' in the month of October, 2016

Languages

Telugu
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Tally Executive

Apto Technologies
07.2024 - Current

Senior Transaction Processing Officer

Mphasis Ltd
09.2015 - 02.2019

MBA - Finance And HR

Padmavathi Mahila University

B.Com - Computer Applications Development

Sri Venkateswara University

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KANIPAKAM AMMULU