Kanisha Baker
Indianapolis
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant Trainee
Indiana University Health
01.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Attended training courses to build understanding of processes, techniques, and industry.
- Obtaining at least 160 clinical hours
- Measuring and obtaining vital signs, and HIPPA and OSHA guidelines
Court Bailiff/ Court Reporter
Marion County Superior Court
09.2023 - 01.2025
- Contributed to a positive courtroom atmosphere through respectful interactions with all involved parties and exhibiting professional demeanor at all times.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
- Maintained up-to-date knowledge of legal terminology, enabling accurate transcription of complex proceedings without compromising the quality of information captured.
- Improved court efficiency by accurately transcribing spoken words during legal proceedings and providing timely transcripts.
Supervisor
Allied Universal
10.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Customer Service Representative
Conduent
06.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Receiver/Forklift Operator
Walmart eCommerce
04.2020 - 02.2021
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Processed returns to vendors and maintained accurate records of all returned items.
- Operated forklift safely to move products around the warehouse.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Utilized RF scanner to accurately record item locations in the warehouse database system.
Education
Bachelor of Science - Criminal Justice
Indiana University
08-2025
Certificate - Medical Assistant
IU Health Medical Assistant Education Program
Indianapolis, IN03-2025
Associate's degree - Criminal Justice
Ivy Tech Community College
05.2024
Certificate of Technical Studies - Licensed Practical Nurse
Ivy Tech Community College of Indiana
Indianapolis, IN12-2025
Diploma - General Studies
Otter Creek Academy
05.2016
Skills
- HIPAA compliance
- Time management
- Patience and empathy
- Fast typing speed
- Call center experience
- Team player
- Attention to detail
- Active listener
- Documentation and reporting
- Computer proficiency
- Courtroom etiquette
- Leadership qualities
- Vital signs monitoring
- First aid and CPR
Certification
- CPR, Present
- Medical Scribe, Present
- Certified Notary Public, 03/01/24, 02/29/32
Education
true,other
References
References available upon request.
Languages
English
Full Professional
Timeline
Medical Assistant Trainee
Indiana University Health
01.2025 - Current
Court Bailiff/ Court Reporter
Marion County Superior Court
09.2023 - 01.2025
Supervisor
Allied Universal
10.2022 - 06.2023
Customer Service Representative
Conduent
06.2021 - 05.2022
Receiver/Forklift Operator
Walmart eCommerce
04.2020 - 02.2021
Bachelor of Science - Criminal Justice
Indiana University
Associate's degree - Criminal Justice
Ivy Tech Community College
Diploma - General Studies
Otter Creek Academy
Certificate - Medical Assistant
IU Health Medical Assistant Education Program
Certificate of Technical Studies - Licensed Practical Nurse
Ivy Tech Community College of Indiana
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