KANISHAK KR. SARAN
Delhi,Delhi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Failed Study Abroad Opportunity
Italy
02.2023 - 06.2024
- Had the chance to attend University of Naples to get a master's degree in environmental science.
- My intention to return to my native country was not made apparent to the visa officers throughout my three interviews, resulting in my rejections.
- Incurred losses in time and money during the entire application process for an Italian student visa.
- Paid off and terminated the ICICI Bank education loan account.
- Learned about basics of Digital marketing.
- Enrolled for certification course in Digital marketing from IIDE in South Delhi.
- Started looking for remote job opportunities.
Virtual Account Manager
Rebel Foods
2022.08 - 2023.02
- In my capacity as the company's front-line representative, I was in charge of obtaining large food orders for business gatherings in our principal urban locations like Delhi, Kolkata, Pune, Mumbai and Bangalore.
- I made aggressive phone calls and persuasive marketing emails to prospective corporate clients in an effort to build proactive relationships.
- In addition, I rigorously handled the leads funnel to achieve and surpass our sales targets and I meticulously kept precise records in Salesforce, guaranteeing that client interactions were quickly documented.
Got Laid Off Due to COVID-19
Zomato
01.2020 - 07.2022
- During this time, I was looking for jobs.
- Reading books about Japanese language.
- Taking care of my mother.
- Got infected by COVID-19 and recovered.
- Helped a neighborhood non-profit deliver meals and oxygen tanks.
- Every day, I fed dogs and stray cows in my neighborhood.
Sales Manager/Senior Associate
Zomato
Gurugram, Haryana
2018.11 - 2020.01
- I joined the founding team to promote the early adoption of Zomato Gold (Telesales Team).
- I reached out to prospective users across different cities in India to boost Zomato Gold sales, persuading customers through phone conversations and emphasizing the advantages
- Upon securing an internal job posting, I interacted with restaurant proprietors, persuading them to promote their businesses on the Zomato app through online advertisements
- I handled contract negotiations, addressing queries pre- and post-sales to uphold solid partnerships.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Increased customer service success rates by quickly resolving issues.
Process Associate
Genpact
07.2014 - 10.2018
- I fostered solid connections with Nissan Automobiles customers in the US through the implementation of efficient payment plans and the resolution of overdue accounts by adhering to the prescribed guidelines and debt collection regulations during each interaction
- I confidently engaged with customers and diligently recorded all payment agreements on the CRM system
- Due to consistently surpassing performance targets, I was promoted to the role of subject matter expert and guided new team members on the production floor to support them in their on-the-job training.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Collaborated with team members for enhanced process efficiency and productivity.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Education
Bachelors - Biology
Symbiosis International Deemed University
05.2013
Intermediate -
Nutan Vidya Mandir Senior Secondary School
05.2009
Skills
- Customer Service
- Client Relations
- Teamwork and Collaboration
- CRM Platforms
- Sales and Negotiation
- Time Management
- Active Listening
Languages
English
Japanese
Hindi
Personal Information
Nationality: Indian
Hobbies and Interests
Learning foreign languages and Weight lifting.
Certification
- SEO, Hubspot Academy - https://app.hubspot.com/academy/achievements/5s705wfj/en/1/kanishk-saran/seo
- Basics of Digital Marketing, UniAthena - https://docs.uniathena.com/prod/course/certificate/628_1722093131_certificate.jpg
- Essentials of MS Excel, UniAthena -https://docs.uniathena.com/prod/course/certificate/814_1722089485_certificate.jpg
- IELTS (TRF 22IA026377SARK090A) - https://drive.google.com/file/d/1mJmoPlizfBKZTD6FQapUN71qU5zdlII6/view?usp=sharing
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised and process trained the team of new joiners.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionCareer advancementCompany CultureFlexible work hoursSoftware
CRM
MS Excel
MS Power Point
MS Word
Interests
Communication and Public Speaking
Problem-Solving
Customer Experience
Timeline
Failed Study Abroad Opportunity
Italy
02.2023 - 06.2024
Virtual Account Manager
Rebel Foods
2022.08 - 2023.02
Got Laid Off Due to COVID-19
Zomato
01.2020 - 07.2022
Sales Manager/Senior Associate
Zomato
2018.11 - 2020.01
Process Associate
Genpact
07.2014 - 10.2018
Bachelors - Biology
Symbiosis International Deemed University
Intermediate -
Nutan Vidya Mandir Senior Secondary School
- SEO, Hubspot Academy - https://app.hubspot.com/academy/achievements/5s705wfj/en/1/kanishk-saran/seo
- Basics of Digital Marketing, UniAthena - https://docs.uniathena.com/prod/course/certificate/628_1722093131_certificate.jpg
- Essentials of MS Excel, UniAthena -https://docs.uniathena.com/prod/course/certificate/814_1722089485_certificate.jpg
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