SURESH M S

• Managed team specializing in database design and web application implementation in production environments.
• Collaborated with WalkMe and Whatfix to improve user experience through Digital Adoption Platform.
• Delivered proof of concept for web application with Whatfix, demonstrating key functionalities.

* The title designated in Mizuho Global Services India Private Limited is Assistant Vice President - II, which is equivalent to Assistant Manager in IT/ITES companies.

• Executed database migration to Azure Cloud environment for IaaS and PaaS offerings.
• Implemented table partitioning to ensure seven-year data retention for clients.
• Monitored database performance, maintained system integrity, and resolved P1 tickets.
• Optimized query performance through rigorous tuning practices.
• Established SQL security protocols in production environment.
• Automated backup processes with email alerts for issue resolution and ticket assignment.
• Separated SQL Server Reporting Services (SSRS) from SQL Database Engine in production environment.
• Acquired strong expertise in transactional replication.

• Developed DocumentDNA product for efficient indexing of document information using third-party software.
• Established a database for secure storage, retrieval, and archiving of documents.
• Facilitated user access to streamline document management processes.
• Implemented robust solutions to enhance data organization and accessibility.

• Processed books in various formats using Goofy product, ensuring timely delivery to customers.
• Tracked claims through FBATS system, monitoring workflow status and vendor processing activities.
• Managed invoicing for claims to support accurate billing processes.
• Facilitated seamless integration of hardcopy and softcopy book processing workflows.