Kanishk Singh

Enabling Business -

• Worked with ui ux team for designing the wire framework of auto marketplace, Gold loan and SAL PL digital customer journeys
• Owned Stock keeping Units (SKU) updating, leads distribution, dealer onboarding, order volume and funnel metrics to contribute ~33% to overall business
• Created and delivered AOP for Gold loan and SAL PL digital lending business for two consecutive FY with 15% efficiency on COA every year.
• Owned overall transaction volumes for Secured loans business and maintained a steady 50% and more contribution through digital assets
• Created construct of Reward Management system, integrated digital assets, and Transfer pricing through cross-sell which helped digital business unit to achieve additional 10% incremental revenue

Building Efficiency -

• Acted as a liaison between different cross functional teams to deliver business AOP targets as well as other KPI metrics
• Coordinated with cross functional PMO and key stakeholders to take live 25 capabilities, deliverables and Ad hoc tasks
• Raised User stories to IT team on Azure post requirement gathering from business team and customer VOCs
• Coordinated in creating hourly BI dashboards for checking digital funnels for seamless business and customer experience
• Onboarded external DSAs and coordinated integration between DSA tech and internal tech team for end-to-end digital journeys

Analytics and Reporting -

• Worked with analytics teams to create propensity data models which contributes 23% of digital transactions
• Worked with analytics team to create 9 new Power BI dashboards and converted 80% manual MIS reports to Power BI dashboards

Controllership and Training -

• Worked with Risk team on monthly offer management (LTV and offer limit) of ETB and PTB base
• Coordinated with L&D team for monthly training of field team for capabilities and COE initiatives

• Disbursed a total of 185 cr worth of loan amount in the FY 19-20 with 5 major banks/ NBFC combined
• Owned P&L and increased operations margins from 30% to 80% in 2020 by optimizing business process
• Created and implemented process from onboarding to billing by defining SOP for clients and KPIs for internal and support function teams
• Liaised between the Client, Tech, Product, Marketing and Operations team internally to improve customer journeys and scale up the business volumes
• Played key part in completing the API integrations with all major banks shifting a manual process to an automated one
• Worked closely with the team instrumental in designing a new rule engine for building a NBFC loan process
• Worked in the core product team of Cardekho loyalty program to execute end to end customer life cycle digitally

• Identified major pain points plaguing the market and worked to resolve them and streamline the operations
• Proposed to change the mode of business from sales to brand building and marketing
• Identified 50+ major A-class outlets in Bihar and Jharkhand and working on driving business through them
• Focused on developing business in A class outlets with monthly billing of above 15k per month
• Helped to increase business by 135%% from 3.5 lacs per month in April to 8.25 lacs per month in August
• Developed Business Associates in major Big Bazars in Bihar and Jharkhand to drive sales worth 1.5 lac per outlet

• Conducted competitor analysis to understand business and market requirements and advised firm accordingly
• Prepared detailed Marketing designs as per current market scenario for competitive exams in Jharkhand
• Repositioned offerings of firm and reduced prices that led to increase in admissions leading to 8 lakhs + revenues
• Generated leads for seminars in colleges and schools of Ranchi and Jamshedpur and conducted scholarship tests
• Awarded Star Performer Award for increasing revenues of firm by more than 8 lakhs in 2015-16