Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kanishka Chauhan

Human Resources (HR) Professional
Ghaziabad

Summary

Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring, and recruitment.

Overview

7
7
years of professional experience

Work History

Insurance Broker

Sivana Insurance Brokers
07.2024 - 07.2025
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Met with prospective customers and business owners in homes, businesses, and other settings.
  • Dealing with general insurance in all the companies, such as HDFC, ICICI, Digit, Reliance, Tata AIG, Liberty, United, Oriental, etc.
  • Analyzed the customer's data and maintained a report to record customer activity and tendencies.
  • Developed a customized insurance portfolio according to the client’s needs and budget.
  • Trained newly appointed employees about the work structure and ethics.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.

Insurance Broker

Landmark Insurance Brokers
05.2023 - 06.2024
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
  • Expanded the company''s client base through effective networking and relationship-building strategies.
  • Streamlined the insurance application process, resulting in faster approvals and increased efficiency.

Insurance Broker

Heart Beat Insurance
06.2021 - 05.2023
  • Assisted clients with claims processing, ensuring a smooth experience during difficult times.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Called potential clients to set up appointments according to mutual availability.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.

Customer Support Executive

3i Infotech
01.2019 - 11.2020
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Documented all call information according to standard operating policies and
    procedures.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Education

MBA - Human Resources Management

Symbiosis University
Pune, India
04.2001 -

BBA -

Chaudhary Charan Singh University
Ghaziabad, India
04.2001 -

High School Diploma -

Ralli International School, C.B.S.E.
Ghaziabad
03-2016

Skills

Employee retention

Payroll administration

Background checks

Talent acquisition

Employee relations management

Employee engagement

Interviewing techniques

Negotiation

Recruitment planning

Employee onboarding

Timeline

Insurance Broker

Sivana Insurance Brokers
07.2024 - 07.2025

Insurance Broker

Landmark Insurance Brokers
05.2023 - 06.2024

Insurance Broker

Heart Beat Insurance
06.2021 - 05.2023

Customer Support Executive

3i Infotech
01.2019 - 11.2020

MBA - Human Resources Management

Symbiosis University
04.2001 -

BBA -

Chaudhary Charan Singh University
04.2001 -

High School Diploma -

Ralli International School, C.B.S.E.
Kanishka ChauhanHuman Resources (HR) Professional