Kanishka Chauhan
Human Resources (HR) Professional
Ghaziabad
Summary
Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring, and recruitment.
Overview
7
7
years of professional experience
Work History
Insurance Broker
Sivana Insurance Brokers
07.2024 - 07.2025
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Met with prospective customers and business owners in homes, businesses, and other settings.
- Dealing with general insurance in all the companies, such as HDFC, ICICI, Digit, Reliance, Tata AIG, Liberty, United, Oriental, etc.
- Analyzed the customer's data and maintained a report to record customer activity and tendencies.
- Developed a customized insurance portfolio according to the client’s needs and budget.
- Trained newly appointed employees about the work structure and ethics.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Insurance Broker
Landmark Insurance Brokers
05.2023 - 06.2024
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Expanded the company''s client base through effective networking and relationship-building strategies.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
Insurance Broker
Heart Beat Insurance
06.2021 - 05.2023
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Called potential clients to set up appointments according to mutual availability.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Customer Support Executive
3i Infotech
01.2019 - 11.2020
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Documented all call information according to standard operating policies and
procedures. - Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
MBA - Human Resources Management
Symbiosis University
Pune, India 04.2001 -
BBA -
Chaudhary Charan Singh University
Ghaziabad, India 04.2001 -
High School Diploma -
Ralli International School, C.B.S.E.
Ghaziabad03-2016
Skills
Employee retention
Payroll administration
Background checks
Talent acquisition
Employee relations management
Employee engagement
Interviewing techniques
Negotiation
Recruitment planning
Employee onboarding
Timeline
Insurance Broker
Sivana Insurance Brokers
07.2024 - 07.2025
Insurance Broker
Landmark Insurance Brokers
05.2023 - 06.2024
Insurance Broker
Heart Beat Insurance
06.2021 - 05.2023
Customer Support Executive
3i Infotech
01.2019 - 11.2020
MBA - Human Resources Management
Symbiosis University
04.2001 -
BBA -
Chaudhary Charan Singh University
04.2001 -
High School Diploma -
Ralli International School, C.B.S.E.
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