Ashish Rajput
Delhi
Summary
Provided smart and professional support for over 2+ years , Worked with the topmost BPO's for providing the best customer support across Delhi and Gurugram. I have work hard and received many incentives as well as rewards for multiple roles and I tried to provide the highest quality of customer service from my end .I am energetic individual with sales and cx service background. offers high-volume enquiry handling and rigorous research skills.
Overview
3
3
years of professional experience
Work History
Sales Representative
AVS Holidays Pvt. Ltd.
10.2024 - Current
- Cultivated strong client relationships to assess travel needs effectively.
- Presented tailored holiday packages to elevate customer satisfaction.
- Managed customer inquiries, delivering timely support during booking processes.
- Resolved customer issues by supplying clear and accurate information.
- Handled high volume of international calls to address diverse client concerns.
Customer Service
WNS
Gurugram
07.2023 - 09.2024
- Contributed to growth of WNS ETI process through strategic initiatives.
- Utilized GDS software, including AMADEUS and SABRE, to manage Global Distribution Systems effectively.
- Resolved customer issues promptly regarding flight changes and cancellations.
- Acquired extensive experience working with both low-cost carriers and global flights.
Customer Service Representative
Teleperformance
Gurugram
01.2023 - 06.2023
- Managed high volume of inbound calls with professionalism, addressing customer queries and concerns efficiently.
- Worked for Greendot process.
- Experienced in resolving diverse US banking complaints including cases of theft, misuse, and transaction disputes.
- Managed complaints with calm, clear communication and problem-solving.
Customer Service Representative
Lead Generator, Solead Solution
Delhi
02.2022 - 01.2023
- Handled inbound and outbound calls effectively.
- Utilized market knowledge to achieve lead generation goals in the Australian solar panel industry.
- Successfully sourced new leads for the organization.
Education
Bachelor of Arts - English hons.
Motilal Nehru College
07.2025
High School Diploma -
Kamal Model Sr. Sec School (A2)
07-2020
Skills
- Customer service
- Communication skills
- Communications
- Teamwork
- Active listening
- Multitasking
- Resolution
Hobbies and Interests
- Cricket
- Travelling
- Athletic
- Learning new things as I am very curious to learn new things via internet or any other sources.
Languages
- English
- Hindi
Timeline
Sales Representative
AVS Holidays Pvt. Ltd.
10.2024 - Current
Customer Service
WNS
07.2023 - 09.2024
Customer Service Representative
Teleperformance
01.2023 - 06.2023
Customer Service Representative
Lead Generator, Solead Solution
02.2022 - 01.2023
Bachelor of Arts - English hons.
Motilal Nehru College
High School Diploma -
Kamal Model Sr. Sec School (A2)
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