KANISHKA DWIVEDI
Operations Professional
Varanasi
Summary
Detail-oriented and customer-centric graduate with a background in Retail and Supply Chain Management, aiming to build a career in fintech customer support. Experienced in handling customer interactions, resolving concerns, and maintaining service quality through roles at Decathlon, ZARA, and Just4You. Skilled in communication, problem-solving, and managing high-volume customer environments. Eager to contribute to a fast-paced fintech organization by delivering accurate, timely, and customer-first support.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Visual Merchandising & Sale's Associate
Inditex (ZARA)
08.2022
- Visual merchandising
- Retail Operations
- Stockroom Management
- Loss Prevention
- Cash Handling
- Trial Room Assistance
- Internship
Human Resources Management
Swork Studio
08.2023 - 01.2025
- Recruitment and onboarding
- HR Administration
- Organising and Coordinating Events
- Strategy and Planning
- Employee Engagement and Retention
Business Development & Operations
Just4You Surprise Planner LLP.
- 07.2024
- Client Relationship Management
- Negotiation and Contract Closure
- Market Research
- Networking & Industry Engagement
- Customer Feedback and Satisfaction
- Cross-functional Collaboration
- Internship
Omni Sports Leader
Decathlon
11.2022 - 01.2023
- Inventory Management
- Customer Engagement
- Point of Sales & Ship from Store
- Sales and Targets
- Product Knowledge
- Promotions and Events
- Internship
Recruiter / HR
Uva Digital / Interbug
02.2022 - 03.2022
- Managed Recruitment
- Job Allocation
- Human Management
- Internship
Education
Retail & Logistics Management -
Banaras Hindu University
01-2024
Intermediary - undefined
St. John's School
01-2020
High School - undefined
St. John's School
01-2018
Skills
- Teamwork & Collaboration
- Effective Communication
- Negotiation ability
- Customer service
- Problem-solving
- Customer relationship management (CRM)
Websites
Timeline
Human Resources Management
Swork Studio
08.2023 - 01.2025
Omni Sports Leader
Decathlon
11.2022 - 01.2023
Visual Merchandising & Sale's Associate
Inditex (ZARA)
08.2022
Recruiter / HR
Uva Digital / Interbug
02.2022 - 03.2022
Business Development & Operations
Just4You Surprise Planner LLP.
- 07.2024
Intermediary - undefined
St. John's School
High School - undefined
St. John's School
Retail & Logistics Management -
Banaras Hindu University