KANISHKA KUMARI

• Resolved escalated issues diplomatically, balancing client needs with company goals.
• Improved customer satisfaction through prompt handling of complex queries and complaints.
• Built strong client relationships, driving repeat business and loyalty.
• Excelled in multitasking, ensuring timely completion of concurrent responsibilities.
• Gained in-depth product and service knowledge to deliver accurate support.
• Provided dependable backup during peak periods and staff shortages.
• Developed solutions-focused approaches to handle challenging customer scenarios.
• Reduced call wait times via effective time management within the team.
• Leveraged CRM tools for accurate tracking and reporting of interactions.
• Contributed to policy and guideline development to enhance team efficiency.

Key Roles and Responsibilities:

Administrative & Office Management:

• Managed office operations, vendor coordination, and compliance.
• Handled procurement, travel bookings, and event scheduling.
• Maintained records, updated policies, and supported daily operations.
• Prepared reports and ensured smooth communication across teams.

Human Resources:

• Supported employee relations, payroll, and benefits administration.
• Maintained accurate HR records and managed training programs.
• Coordinated vendors and provided executive support.

Sales & Customer Engagement:

• Led product demos, customer visits, and after-sales support.
• Ensured a customer-first approach and resolved complaints promptly.
• Monitored market trends, enhanced product knowledge, and built partnerships.
• Represented the company at events and supported lead generation.

• Cultivate positive employee relations by addressing concerns promptly and professionally.
• Maintain accurate and confidential employee records while streamlining document management systems.
• Administer compensation and benefits programs, ensuring timely and accurate payroll processing.
• Design and implement training initiatives while actively pursuing ongoing HR development.
• Provide consistent and reliable HR support, effectively managing multiple priorities in high-pressure environments.
• Oversee daily office operations and liaise with vendors to meet organizational needs.
• Manage professional correspondence, coordinate meetings, and maintain executive schedules.
• Support senior management through administrative assistance and event coordination.