KANISHKA SHARMA
Bengaluru
Summary
Dynamic Operations Manager with a proven track record at Infosys BPM, excelling in mortgage underwriting and process improvement. Achieved $1.4M in business value through TRID compliance initiatives while leading a high-performing team. Expertise in Lean Six Sigma and stakeholder engagement drives exceptional quality and compliance standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Infosys BPM
01.2023 - Current
- Leading process improvement initiatives to enhance mortgage underwriting workflows and compliance
- Driving business value through TRID compliance, delivering $1.4M in benefits via BVD projects
- Spearheaded Lean Practitioner project, reducing credit risk in Retail VOP process, saving $0.4M
- Managing a team of underwriters, ensuring quality and compliance standards
Assistant Manager
Infosys BPM
12.2019 - 01.2023
- Led offshore transition of key mortgage processes (Processing, Underwriting & Closing)
- Implemented Six Sigma initiatives, enhancing pre-close audit quality in PQA process
- Developed escalation tracking tools improving customer experience and issue resolution
Senior Underwriting Analyst
Firstsource
08.2017 - 12.2019
- Spearheaded VA IRRRL underwriting process & trained key resources
- Performed risk analysis, credit reviews, and compliance checks
Underwriting Analyst
XL Dynamics
02.2013 - 12.2014
- Conducted credit worthiness assessments, mortgage underwriting, and pre-risk reviews
- Analyzed loan compliance for Fannie Mae, Freddie Mac, HUD, and Wells Fargo
Education
MBA - Finance & Marketing
SDM Institute for Management Development
BBA -
University of Rajasthan
Skills
- Mortgage underwriting
- Process automation
- Retail operations management
- Process Improvement
- Lean Six Sigma
- TRID Compliance
- Business Value Delivery
- Data analysis
- People management
- Process Transition
- Quality assurance
- Change Management
- Escalation Management
- Stakeholder engagement
- Workforce training
- Process flows
Achievements And Projects
- Business Value Delivery (BVD) Project, Improved TRID compliance in TRID review process, delivering $1.4M benefit.
- Lean Practitioner Project, Reduced credit risk in Retail VOP process, delivering $0.4M in savings.
- SSGB Project, Enhanced pre-close audit quality in Retail Mortgage PQA process.
Accomplishments
- Business Value Delivery (BVD) Project: Improved TRID compliance in the TRID review process, delivering a $1.4M benefit
- Lean Practitioner Project: Reduced credit risk in the Retail VOP process, delivering $0.4M in savings
Certification
- Mortgage Bankers Association Certified Residential Underwriter
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Operations Manager
Infosys BPM
01.2023 - Current
Assistant Manager
Infosys BPM
12.2019 - 01.2023
Senior Underwriting Analyst
Firstsource
08.2017 - 12.2019
Underwriting Analyst
XL Dynamics
02.2013 - 12.2014
MBA - Finance & Marketing
SDM Institute for Management Development
BBA -
University of Rajasthan
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